Tomcat 7 won't start after Java update

[deftoner]

I am running Casper 8.52 on a Windows Server 2008 R2 OS. A Java update was accidently pushed to the server and the machine has Java 7 update 4 installed. As a result Tomcat 7 will not start and the JSS Web application is inaccessible from a web browser. I tried uninstalling Java 7 update 4 but I am still unable to start the Apache Tomcat7 service. I get a vendor error code 0 when I attempt to start the service. Any ideas of a fix so that I can start the TomCat 7 service? Thank you for any assistance that you can provide.

[jarednichols]

Yank out Java completely and install the original version you setup the JSS with. Then go walk over to someones desk and smack them on the knuckles.

[deftoner]

Jared,

Thanks for your response. I uninstalled Java 7 update 4. Java 6 update 30 is only Java installed on the Windows Server 2008 R2 machine. Apache TomCat 7 will still not start. Is there an alternate way to try to start the Apache Tomcat 7 service? Without that service started we cannot access the JSS Web App Utility via web browser.

[jarednichols]

How are you (re)starting it? From services.msc?

[deftoner]

Yes. I also tried it from the command line with no luck.

[jarednichols]

What's the system logs?

[mallenOR]

Make sure you copy JCE local_policy.jar and US_export_policy.jar to the c:Program FilesJavaJre7libsecurity directory.

[rskolden]

Old thread but might as well post as this was the entry that appeard when "googling".

I too uninstalled the old Java and updated to the newest, the Apache service didn't start.

What I did was to open the tomcat settings application and change the "Java Virtual Machine" path to the updated version and now it works again, with new Java.

[jrserapio]

@rskolden, can you elaborate a bit more on the "Tomcat Settings Application"? I am running into this issue as well and looking to change the Java VM path

[MTFIDjamf]

See if this post helps:
https://jamfnation.jamfsoftware.com/discussion.html?id=17199

The posts on 10/4 from talkingmoose and Aziz helped me figure this out once upon a time....

[rskolden]

@jrserapio

[kcroberts]

@rskolden Thanks for posting this fix. Just upgraded my JSS to 9.93 and ran into this problem. Worked like a charm.

[Discher]

This also worked for me, thanks! On JSS 9.99 and the Tomcat 8 service would not start after a JRE update to 8u131. I updated the JRE_Home Environment variable and replaced the JCE Policy files... but also needed to fix the Tomcat 8 Java Virtual Machine path as indicated above. Cheers @rskolden !

[sbirdsley]

Confirmed needed to update this on my JSS as well after removing existing older versions of Java and updating to Latest. Great tip!

[rnoureddine]

Just ran into this issue as well with version 10.4.1, once I updated the path for the Java virtual machine, it worked like a charm. Thanks @rskolden