We have recently upgraded our JSS server to v9.91 from 9.82 successfully; but now we have just noticed that VPP licensed apps are now no longer downloading for either Mac or iOS platforms.
We have already been through all our JSS settings multiple times and everything seems to be correct.
Has anyone else come across this issue and would be able to provide any help?
We updated our production JSS from v9.82 to v9.91 yesterday afternoon. This morning, I tested downloading a device assigned app via Self Service on an iPad Air running iOS 9.3.1. At first it popped up the following message:
"You must complete the VPP registration process to install this app or eBook. Click OK to register with VPP."
So I clicked OK and waited. It took a few minutes but eventually the app installed. After that, I tried installing other apps from Self Service and everything seemed to work.
So I grabbed another iPad Air (running 9.3). Went to Self Service and tried downloading another device assigned managed app. Same VPP message came up. But I just clicked OK and waited. The app then installed and additional apps installed without any problems.
Not sure why the message is coming up, but it seems to only happen once per device after which apps install without any issues.
On my fresh 9.91 DEV cloud instance I deployed Self Service Mobile as a device assigned app (not automatically by the system) just fine. It takes 2-3 minutes for a freshly enrolled iPad since the license needs to be assigned. My live PROD cloud instance is scheduled for upgrading from 9.82 some evening this week...
@cdenesha because it's also happening on Mac OS X makes it look like a JSS or associated daemon issue. On a laptop the Apps don't install automatically but if you go to self service and click install on the app it just opens the App Store and asks you to purchase it. Ive seen that happen before when we had run out of licenses so it's like the JSS can't make a valid request for the app.
Well I think it's happy now but will confirm tomorrow (it's now 7:57pm in Perth, Australia).
What I had to do in the end was what @gshackney said here https://jamfnation.jamfsoftware.com/discussion.html?id=15380#responseChild106652
though I added "where vpp_admin_account_id=1" as we have multiple VPP accounts in the JSS.
I had even tried a new service token to no effect. I didn't think that would work anyway as I could see in the logs that it was seeing new apps we were purchasing and they were being populated into the content section.
I just want to understand what happened :(
@ddcdennisb I had the same problem with a few of my iPads as well. To get them unstuck with the installing message I had to click on them like I was going to open the app. For some reason it looks like the install process has to be resumed, because when I clicked on the app the installation progress circle just continued from a point it had previously stopped.
This the unofficial bug/defect tracker for JAMF. You can see if this is a known defect. You can also reach out to your TAM.