Users prompted for 802.1x credentials, but shouldn't

New Contributor

We use 802.1x radius user authentication with our iPads. The credentials are provided in the Wireless profile and normally this works fine. We are having issues where all of a sudden an iPad will prompt the user for the 802.1x credentials (which they don't have) and they will no longer have wifi. The profile is still installed and the data and time are correct. Sometimes a iPad reboot fixes it, but rarely.

Any thoughts?