WebHelpDesk/Casper Integration (WORKING)

New Contributor

With these instructions:

We were able to get our copy of WHD (9.1.5/6) working with HelpDesk - no more importing!!!

Only caveat is that helpdesk appears to map some asset info automatically, and cannot (yet) be controlled....so make sure you test with a SMALL number of machines prior to syncing...so we setup a test casper instance with just 3 macs. The sync process worked beautifully, except that it stomped all over our asset numbers, created new models/ types for us (which we didn't want), etc.

So...works great...BIG plus with both casper and helpdesk...but TEST TEST TEST!