Hey all! Is anyone else seeing this? We have the global Xerox print driver 5.4.2 installed and all the finishing options no longer work on devices running macOS 10.15.3. Prior to this most recent macOS update they were working fine, now no matter what i choose in the print options (hole punch, staple....) it just prints normally without finishing. Anyone else seeing this?
Our copier vendor figured it out and sent me an edited PPD and Xerox installer. Here are the files if you want to try it out.
In a nutshell it looks like the Xerox PPD is wrong....
This was resolved by editing the .ppd files of the models by editing the following line in the printers .ppd and reinstalling using the custom .ppd:
Original PPD Text: *DefaultInputSlot: Tray1
New PPD Text: *DefaultInputSlot: automatic
@Dylan_YYC We tried that first and are still having the issues on all of our Altalinks. 8044 / 8055 BW and Color printers models. Which makes up most of the new printers we bought in the last 2 years across 15 sites.
All we got from Xerox after 2 hours on hold was to remove the old drivers by following a 30 step guide then install the new drivers which didn't work. Let them know right away that it didn't work and they haven't been back in touch with us since and with school startup it is hard to dedicate 2 hours on hold before talking to somebody to get to the next step.
I am surprised why there aren't more people with this issue, luckily the other printers we have, like D95s or older 85xx series aren't having this issue.
@jalbert Yeah, that sounds about right. Ive stopped phoning support unless there is a physical problem with the device, i never get anywhere and waste a ton of time.
We also started seething this issue when we went from out 7970 office devices to our C60/C70 devices, the finisher was more or less useless and it was always picking from the wrong tray
I have updated our PPD files and re-uploaded them to Jamf for the Altalinks, but when the printers are refreshed - on network state change and check in, they don't seem to be getting the updated PPD files, it is like it is cached. If I delete the printer, then refresh, it updates the PPD file. Anybody have a fix, I am thinking that maybe I can unmap the printer before mapping it, essentially have the two selected in my printers like the attached image?
Glad to see I'm not the only one struggling with Xerox - I found the same bandaid fix on their support forums and rolled it into a script - unzips the Xerox PPD, edits the file to change tray1 to automatic, then uses that to install. It's a pain but at least it allows me to get our users working so they don't yell at me. Tried filing bug reports - Xerox seems to be saying it's an Apple issue, and Apple is completely silent as per usual.