Zoom Patch Policy

[jeepgirl95]

I create a Zoom Patch Policy and added the relevant .pkg to it. It is currently only scoped to one test machine. When the policy runs, it just runs Zoom and brings up the installer for the end-user to install. Because the end-user doesn't have admin rights, they are not able to complete the install.

Logs show:

Executing Patch Policy zoom.us
Installing Zoom 4.3.59242.0310.pkg....
true
installer: Package name is Zoom
installer: Installing at base path /
installer: The install was successful
Successfully unmounted share Caspershare

However, all I get interactively that the Zoom installer comes up to prompt the end-user to install. The test machine is on 10.13.6

Not sure what I'm doing wrong here.

[sharriston]

How was the package created? Using composer and a snapshot, dragging the pkg file into admin directly, or autopkg?

[jeepgirl95]

The pkg was downloaded directly from Zoom then dragged into admin directly then indexed.

[sharriston]

I'm wondering if the package has logic that works against jamf postinstall logic or permission issues. What I would do is install Zoom on a machine with composer, then drag it from the application folder into composer and make a package that way, this will create the package with the correct permissions and install it into the /Applications folder. The other thing I would recommend is looking into Autopkg, it's a command line tool that has greatly helped make packaging software quite easy.

[jeepgirl95]

That was it! I installed it to my Applications then dragged that to Composer and created a package from it and it updated.

One last question - I want to retest on the same machine to ensure the package is working juuuust right before I deploy out to the company. Is there a way once the machine checks in and updates with the patch policy to remove the reference that it is complete, install an old version of zoom again and retry the patch policy again? There's got to be a log or plist or something somewhere.

[ryan_ball]

@jeepgirl95 Did you happen to use the Zoom Client for IT Admins for Mac?

Learn more.

Not affiliated with zoom.us in any way.

[jeepgirl95]

@ryan.ball No, I just used the straight installer from the Zoom website. That is all working good now.

What I'm trying to do now is to remove the updated version, install an older version and attempt to patch again. But when I do this, it says there are no patch policies though the machine is in scope. Is there a file or folder I need to modify/delete to get the machine to 'see' the patch policy as available and install the updated version again?

[JustDeWon]

@jeepgirl95 You can just flush the log on that policy to re-install

[jeepgirl95]

@JustDeWon

I don't show that option in the jamf console to do that for a Patch Policy... I know how to do it for a regular policy, but not a patch policy.

[sharriston]

Delete the app and reinstall the older version then run a recon.

[JustDeWon]

@jeepgirl95 , it would help if I read this properly huh? Sorry about that. But if you installed the older version, then running a jamf recon to update the inventory, should place your computer back in scope. I don't use the patch policies, but I'm just going off what I would think logically makes sense

[jeepgirl95]

Thanks all! I was missing doing the recon. That made things work so much better and faster. All is tested and ready for deployment.

Thanks again!