Jamf Protect Network Threat Prevention DNS Settings Disabled

[Tahoe]

I'm working to push out network threat prevention in Jamf Protect as described here: https://learn.jamf.com/bundle/jamf-protect-documentation/page/Configuring_Network_Threat_Prevention....

Using Jamf Pro, We have successfully deployed the configuration profile to 4 pilot machines, however, the DNS Settings are disabled and the option to enable them is greyed out.  As a result, Network Threat Prevention is not working on these machines.  My guess is a previous admin changed a setting in Jamf Pro that disables DNS settings, but I feel like I'm running around in circles trying to find it.  I apologize for the wildly open ended question, but I'm curious if anyone has any ideas on how I could enable these DNS settings?  Appreciate any help!  Thank you!

[ThijsX]

Hey @Tahoe 

Could it by any chance the case that there are Network Extensions running at those endpoints?

[Tahoe]

Thank you for the response!  We are not running any Network Extensions at these endpoints.

[ThijsX]

Right have you tried re-downloading the profile and made sure to download the profile for macOS?

[jamiesmithJAX]

@Tahoe did you ever figure this out?  Just rolling Jamf Protect out to some test machines now and I am seeing this same thing on one of them.  Thanks