Students able to switch off VPN

[smassard]

Hi,

We have a problem with the VPN Internet filter from JAMF Safe Internet.

Some students seem to have recently been able to deactivate the VPN connection in the settings.
Interestingly, two connections are listed there: "JAMF Trust" and "JAMF Trust Networking"
One that cannot be deactivated and one that can be switched off.

Previously with JAMF Trust App this was not possible.

Where should we start to investigate?

Regards

[Martin_Pavlik]

Hi @smassard ,

could you post screenshots of the settings you are describing please?

What is the device in question? What exact iOS/iPadOS version is the device running? Is the device supervised?

Could you describe the procedure of the deactivation step by step so we can try to reproduce it? Is it possible that students installed some application that is utilizing VPN?

[smassard]

Hi,

Here is a screenrecord 

[smassard]

video-20240325-124736-7ba0beb4.mp4

[smassard]

[DonM]

Basing the video that was shared in video-20240325-124736-7ba0beb4.mp4, it is stating that the configuration profile is missing.

It appears you've deployed the app itself but it needs the configuration profiles to help complete the process. Check out these steps to assist in completing the deployment. 

[smassard]

Hi,

Thank you.

The JAMF Trust is correctly deployed.
We also push a profil with only a iOS Supervised Payload for Safe Internet: