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Posted on 01-15-2025 04:36 AM
Hello,
we have a problem with google chrome. After getting 20 licenses and deploying to our ipads it is not showing up on the ipad screen. According to jamf school it is installed, but on the ipad it is not. The layout is configured correctly and the profile is up to date.
What can be the problem?
Solved! Go to Solution.
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3 weeks ago
LOL, I found the mistake.... There was a part in the profile, which controles the media content. And the apps were set to 4+ instead of all apps.
![mvu mvu](https://community.jamf.com/legacyfs/online/avatars/f6cc5a76877c4ebb9659bc475b6bf688.png)
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Posted on 01-15-2025 05:52 AM
All iPads or just some don't have Chrome installed? Did you grab enough licenses and deployed the scope to the desired group?
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Posted on 01-15-2025 06:13 AM
Its on all ipads and jes I have more licenses than ipads and just one group of them.
![mvu mvu](https://community.jamf.com/legacyfs/online/avatars/f6cc5a76877c4ebb9659bc475b6bf688.png)
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Posted on 01-15-2025 06:17 AM
Oh is the app icon hidden?
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Posted on 01-15-2025 06:32 AM
There is nothing visible on the hidden feature. If looking in "Apps" its also not showing up.
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a month ago
Under Restrictions->Media Content do you use an age filter for apps? Google Chrome is a 17+ app.
or
do you have a profile with a Blocklist?
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4 weeks ago
Sorry for my delay. There is a filter for web contence for kids. But there is no restrictions for apps. On older ipad with IOS 16.7.10 chrome shows up in the app list, but not on the home screen layout. On IOS 18.2.1 it doesn't show uo anywhere. By the way it's not the only app missing.
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4 weeks ago
Disable all profiles (except for Wifi) and enable the profiles one by one to find out wicht profile causes this behaviour (I hope you have 1 payload per profile). When you found out which is the problem profile, you can troubleshoot that profile (I assume that the app shows up when all profiles are disabled).
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3 weeks ago
LOL, I found the mistake.... There was a part in the profile, which controles the media content. And the apps were set to 4+ instead of all apps.
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3 weeks ago
So it was: Under Restrictions->Media Content do you use an age filter for apps? Google Chrome is a 17+ app.
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3 weeks ago
Exactly, I didn't see it at first time.
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