Jamf School
Approachable management for IT and educators
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Forum Posts

Apple Classroom iPad OS 15 troubles

We’ve started seeing messages on students iPads in the classroom settings pane that „teacher and student certificates have expired“ and that classes cannot be joined. No idea where those certificates come from though. Any suggestions? TIA  View more

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App-Distribution, User Licenses and App-Requests

Hi, i would like to know what is the criteria for distributing apps through app-requests. Disclaimer: We don't have fixed device pools for each class, neither do pupil own devices. All classes have all shared iPads associated. When a teacher requests...  View more

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Smart Group Feature request

Hi thereDon't know if this has been requested before, but I'd like to be able to make a smart group so I can see who has turned off Bluetooth on their devices. So... Bluetooth status on/off.ThanksAlan  View more

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Remove Old iPad Wallpapers

Is there a way to remove old, unused iPad wallpapers from the list of available lockscreens and backgrounds? The drop-down menus are getting a little unwieldy with a few years of unused wallpapers sitting there. Thanks!  View more

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Discovering Rouge Devices

We are making a big push to get all of our devices into JAMF and finally have purchasing controls in place but we would estimate about 30% of our devices are not in DEP/ASM and not in our JAMF. Does anyone know of a good way to do a network scan that...  View more

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Zoom Update

Hi Everyone,I need some help with the Zoom auto-update bash script for MacBook Pro/Air M1. Does anyone manage to script the Zoom auto-update? Thanks!RJ  View more

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Add (Student) Groups to existing users (batch)

Hi,I have JamF School all set up (all 760 students in their default classes), but now I need to add User Groups (clusters/combined groups) to a batch of students.So, for example I have these students in their default class:UsernameGroupssvanbuurenTTO...  View more

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error when enrolling iPad

I'm trying to enroll an iPad. When I make contact with WiFi, the devices tells me it will contact external management. After clicking "next", a user name and password are asked. My admin login doesn't work (doesn't recognize it). The device is availa...  View more

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Jamf School: User Upload not going into groups

Hi, I'm trying to upload a handful of students via csv import with Jamf School. When I upload the CSV, I check the box to "make the group" if it is not there. It will upload the student but doesnt make the group, it will say in in the User profile of...  View more

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Inventory management integration with SnipeIT

We use Jamf School for our iPads and AppleTVs in our school division. We use Jamf Pro for our computers due to the extra features offered with Jamf Pro.We also use SnipeIT for our inventory management.I have SnipeIT working with Jamf Pro. Is there a ...  View more

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Token-Notification

Hi. We manage about 100 independent schools within our Jamf School server. The system creates several messages, when VPP or DEP-Token expire, which is actually good, but impossible to manage for us. I was on vacation and received about 400 messages w...  View more

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Dock Question Mark - Big Sur

Hi,I have upgraded a machine to Big Sur, and now get a question mark against system apps in the managed Dock. Currently, these are added like this /Applications/Calculator.app for example. I'm guessing this is to do with these apps now sitting in Sys...  View more

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Push Managed Apple ID to the iPads

Hi all,We just intregrated the Apple School Manager with Jamf School to some schools. So far, everything is working fine execept for the Apple IDs.I mean, I've wiped de device, I've applied the correct blueprint through the Apple Configurator. It lin...  View more

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Force an iCloud backup

HelloIs there a way to initiate an iCloud backup to a group in Jamf School? We're wiping 300+ iPads, and I need to make sure they're all backed up. I really don't want to do them one at a time   View more

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Smart Group - Students

How can I make a smart group of all students? We are importing from Apple School Manager so it imports the "User Role" field of Student/Teacher/Staff. Yes this is not an option when creating a rule in the scope.If you are in the "Users" section of JA...  View more

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Assign LDAP user to multiple locations?

We are using Jamf School to manage iPads (and soon computers) across our district with multiple locations. Recently tightened up our LDAP sync across the district so that all users sync to a single location and only a single location. We do, however,...  View more

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Locations.csv Primary Key error

We have been uploading our Aspen data to Apple School Manager using SFTP. We have the following error around the primary key of the Locations.csv file. When I look at this file, each location_id is a unique identifier. There are only 5 rows in the lo...  View more

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[ERROR] input file is not a valid zip file..

We have been having trouble uploading our six files from Aspen (SIS) database to ASM. The error we are now getting is "[ERROR] input file is not a valid zip file" . We have a job running in Aspen to create this zip file (called simply apple.zip) from...  View more

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Apple School Manager - header error

Hi all,We are trying to upload .csv files into Apple School Manager, and we keep getting this error:[OK] unzipped file: classes.csv.[OK] unzipped file: courses.csv.[OK] unzipped file: locations.csv.[OK] unzipped file: rosters.csv.[OK] unzipped file: ...  View more

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Security token

Hi;I'm looking for advise. We have Administrator account created during initial OS configuration but for some reasons passwords for this accounts are unknown. We also have mobile accounts that users are using. All is good but we also have around 100 ...  View more

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Wallpaper doesn't appear

Hi.We have an issue with wallpapers. Some devices set defined background-images, others don't. The devices are in the same group. The behavior is inconsistent.Any ideas, why this may happen?Thx.Roland  View more

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"App Updates" issues

When I go to 'Apps -> App Updates', I have 3 apps showing there with nothing listed in the 'version' column, 2 of them are because they aren't in the app store anymore, but 1 of them is in the App Store, and when we go to "Apple School Manager" we ca...  View more

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