Jamf School Admin Issue

New Contributor

Hi everyone,

I have a Jamf School issue I can't fix or find anything online about. This is a shot in the dark.

In the summer of 2018 an IT employee no longer with our company set up and deployed Jamf School to our iPads. His account appears to have more access than myself and my colleague, who are both System Administrators. His account is called Full Access and the description says "This role is automatically generated by migrating administrator acl levels into roles"

Today I tried to get access to this account via the "forgot password" old company email for the former employee. Jamf says the reset email has been sent, however it never arrives to his email account. I tested the email and checked all filters/rules etc.

We are not in the USA so do not have any Jamf support. Any ideas would be awesome!



is there any reseller associated with you instance (License Management). I would contact them and ask for help. Open an ticket in the Jamf-School -> Support -> New Ticket. This should pop up at your resellers account - they have access to your jamfcloud instance and can change stuff like this.