Jamf Student app update requires online .jamfcloud.com account

cmax
New Contributor II

Some of our primary school students have just used the Jamf Student app to update all the apps on their iPads. The Jamf Student app updated, but now it's asking the students to log into the Student app with a .jamcloud.com account. Our students are 10 years old and do not have any online accounts, how do they now use the Jamf Student app if they aren't allowed a .jamfcloud.com account? 

2 REPLIES 2

GregBobbett
Contributor II

Have you tried to uninstall and reinstall the app via the App section in Jamf School? I haven't seen this happen to us (yet), so I'm just making a guess.

 

Greg Bobbett

cmax
New Contributor II

Thank you for the suggestion Greg, I will try to reinstall the app today.