Apple Device Manager needed at a K-8 school in Pasadena, CA

[mayfieldjs]

Mayfield Junior School is seeking an experienced technology support professional with a passion for education and working with students, faculty and staff. The Mobile Device Support Manager is a member of the Institutional Technology Department and reports to the Director of IT. The primary responsibility of the position is to facilitate and manage our school-owned fleet of approximately 650 iPads and 120 MacOS devices, assisting about 500 students and 100 faculty/staff members.

Please click here to apply: https://bit.ly/3Nk1UbO

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Administer the school’s JAMF Mobile Device Management system to plan, prepare and deploy all enrolled devices (MacOS, iPadOS, tvOS).

• Prepare, deploy, and maintain all school-owned iPads.

• Provide tier 1 support of Apple iPads to students, faculty, and staff.

• Provide tier 2 support to assist Help Desk to prepare and deploy MacOS devices.

• Resolve technical support requests from students, faculty, and staff.

• Create and manage Apple IDs for all students, faculty, and staff.

• Manage the school’s Apple DEP, Apple School Manager, Apple Classroom, Munki, and JAMF Parent systems.

• Oversee app purchasing via Apple’s VPP and additional iPad peripherals, in conjunction with Education Technology Department.

• Work closely with other IT staff to ensure school technology systems are operating effectively.

• Provide tier 1 support for student-facing cloud systems (Google, Adobe, etc.), including creation and oversight of all student accounts.

• Work with Education Technology Department to develop and maintain strategies to implement EdTech goals, while adhering to Technology Department goals and directives.

• Research and evaluate new technologies.

• Provide occasional training to students, staff, and parents.

• Work with IT staff to install and maintain in-classroom video and audio systems, including Apple TVs.

• Work with IT staff on event set-ups, hardware maintenance, software updates, and other tasks as necessary.

• Serve on Database User Group to represent goals and objectives of the Technology Department.

MINIMUM REQUIREMENTS:

• Bachelor's degree required. 

• Minimum of 3 years of experience in Information Technology or in a related field preferred.

• Apple certification and/or JAMF certification preferred. 

• Experience in education and/or a not-for-profit environment preferred. 

SKILLS, ABILITIES, AND QUALITIES:

• Excellent oral and written communication skills, including listening and feedback capabilities.

• Excellent interpersonal skills, with a high level of commitment to providing excellent customer service with all members of the community and their varying technology proficiencies.

• Ability to multitask, prioritize and follow-through effectively. 

• Excellent organizational skills to manage with high attention to detail, accuracy, and protocol.

• Ability to apply common sense understanding to carry out duties and responsibilities.  

• Excellent ability to write effective communications.

• High level of flexibility, responsiveness, patience, compassion and kindness.

• High level of discretion in maintaining confidentiality of sensitive information and issues. 

• Ability to work collaboratively in a team environment.

• Committed to embracing and enhancing the mission and philosophy of the school as it relates to the religious and educational development of students and of maintaining a sense of community and family spirit within the school environment. 

• Exceptional project management, organizational, problem-solving skills and analytical skills.

• Extensive knowledge of MacOS, iOS, Apple VPP, Google Workspace, Adobe Creative Cloud.

• Experience working with a 1:1 iPad or other mobile device program.

• Experience with JAMF, Apple Remote Desktop, Microsoft Remote Desktop, and Munki a plus.