Mayfield Junior School is seeking an experienced technology support professional with a passion for education and working with students, faculty and staff. The Mobile Device Support Manager is a member of the Institutional Technology Department and reports to the Director of IT. The primary responsibility of the position is to facilitate and manage our school-owned fleet of approximately 650 iPads and 120 MacOS devices, assisting about 500 students and 100 faculty/staff members.
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
Administer the school’s JAMF Mobile Device Management system to plan, prepare and deploy all enrolled devices (MacOS, iPadOS, tvOS).
Prepare, deploy, and maintain all school-owned iPads.
Provide tier 1 support of Apple iPads to students, faculty, and staff.
Provide tier 2 support to assist Help Desk to prepare and deploy MacOS devices.
Resolve technical support requests from students, faculty, and staff.
Create and manage Apple IDs for all students, faculty, and staff.
Manage the school’s Apple DEP, Apple School Manager, Apple Classroom, Munki, and JAMF Parent systems.
Oversee app purchasing via Apple’s VPP and additional iPad peripherals, in conjunction with Education Technology Department.
Work closely with other IT staff to ensure school technology systems are operating effectively.
Provide tier 1 support for student-facing cloud systems (Google, Adobe, etc.), including creation and oversight of all student accounts.
Work with Education Technology Department to develop and maintain strategies to implement EdTech goals, while adhering to Technology Department goals and directives.
Research and evaluate new technologies.
Provide occasional training to students, staff, and parents.
Work with IT staff to install and maintain in-classroom video and audio systems, including Apple TVs.
Work with IT staff on event set-ups, hardware maintenance, software updates, and other tasks as necessary.
Serve on Database User Group to represent goals and objectives of the Technology Department.
MINIMUM REQUIREMENTS:
Bachelor's degree required.
Minimum of 3 years of experience in Information Technology or in a related field preferred.
Apple certification and/or JAMF certification preferred.
Experience in education and/or a not-for-profit environment preferred.
SKILLS, ABILITIES, AND QUALITIES:
Excellent oral and written communication skills, including listening and feedback capabilities.
Excellent interpersonal skills, with a high level of commitment to providing excellent customer service with all members of the community and their varying technology proficiencies.
Ability to multitask, prioritize and follow-through effectively.
Excellent organizational skills to manage with high attention to detail, accuracy, and protocol.
Ability to apply common sense understanding to carry out duties and responsibilities.
Excellent ability to write effective communications.
High level of flexibility, responsiveness, patience, compassion and kindness.
High level of discretion in maintaining confidentiality of sensitive information and issues.
Ability to work collaboratively in a team environment.
Committed to embracing and enhancing the mission and philosophy of the school as it relates to the religious and educational development of students and of maintaining a sense of community and family spirit within the school environment.
Exceptional project management, organizational, problem-solving skills and analytical skills.
Extensive knowledge of MacOS, iOS, Apple VPP, Google Workspace, Adobe Creative Cloud.
Experience working with a 1:1 iPad or other mobile device program.
Experience with JAMF, Apple Remote Desktop, Microsoft Remote Desktop, and Munki a plus.
