Apple User Experience & MDM Engineer - Washington DC

New Contributor 


Evolver is seeking Apple User Experience and MDM Engineer to work in Washington, D.C. 

Essential Job Duties and Responsibilities


The successful candidate will provide expertise in the management and administration of Apple Mac OS X and iOS technologies in a Federal Government enterprise environment. Also, as a minimum, shall be responsible for:

  • Developing, deploying, and maintaining Mac OS X and iOS configuration settings using the JAMF Software Casper Suite
  • System Administration of cloud hosted instance of JAMF Software Casper Suite that supports approximately 3,000 apple end points (including iPhones, iPads, Mac Desktops and Laptops, and Apple TVs).
  • Providing Tier III support for the configuration, installation, troubleshooting, and maintenance of Mac OS X and iOS systems and applications.


Minimum Qualifications and Requirements

  • Qualifications:

    • 3 years of Information Technology experience with Bachelor Degree or equivalent.
    • 3 years of experience of Tier II support of Mac OS X systems.
    • 3 years of experience of Tier III support of Mac OS X and iOS systems
    • Hands-on expertise with configuring and administering Mac OS X 10.13 or newer systems in Windows environment.
    • Great customer service and interpersonal skills


Technical Requirements (required and desired)

    • Technical Requirements:

      • Perform day-to-day Apple support activities and processes to deliver enterprise-wide technical support services for Apple systems and applications.
      • Utilize the help desk reporting and tracking system to document ticket acceptance and problem resolution.
      • Deploy Apple and 3rd-party software updates using the JAMF Casper Suite.
      • Develop schedules and deployment plans for major software updates.
      • Develop and support implementation of policies and procedures to ensure Apple technologies are deployed and maintained consistently across the enterprise.
      • Bash scripting
      • Creating and deploying packages using JAMF software
      • Managing iOS devices using JAMF software. 
      • Knowledge of Apple VPP & DEP.


    •  Preferred Additional knowledge:

      • Experience with two-factor authentication solutions (PIV Card) for Mac. (Direct experience with YubiKey, Centrify, Nomad PKI, Jamf connect a plus.)
      • Experience operating and integrating Mac and iOS devices in Windows environment, understanding Kerberos, ADFS/SAML, Active Directory, Certificates and Single Sign On.
      • Experience with integrating Jamf and SCCM
      • Working knowledge of Active Directory - account lockouts, binding and unbinding, adding and removing computers.
      • Experience with Apple Remote Desktop 


Training and Certifications (required and desired)

Training and Certifications:  -

- CompTIA A+ certification (strongly desired).
- Apple certification – Apple Certified Support Professional (strongly desired).
- JAMF certification – Certified Casper Technician (CCT) (strongly desired).
- JAMF certification – Certified Casper Administrator (CCA) (desired).