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Apple User Experience & MDM Engineer - Washington DC

linda_slape
New Contributor

‎09-24-2021 05:21 AM - edited ‎09-24-2021 05:22 AM

https://careers-evolverinc.icims.com/jobs/4028/apple-user-experience-%26-mdm-engineer/job 

 

Evolver is seeking Apple User Experience and MDM Engineer to work in Washington, D.C. 

Essential Job Duties and Responsibilities

Responsibilities:

The successful candidate will provide expertise in the management and administration of Apple Mac OS X and iOS technologies in a Federal Government enterprise environment. Also, as a minimum, shall be responsible for:

  • Developing, deploying, and maintaining Mac OS X and iOS configuration settings using the JAMF Software Casper Suite
  • System Administration of cloud hosted instance of JAMF Software Casper Suite that supports approximately 3,000 apple end points (including iPhones, iPads, Mac Desktops and Laptops, and Apple TVs).
  • Providing Tier III support for the configuration, installation, troubleshooting, and maintenance of Mac OS X and iOS systems and applications.

 

Minimum Qualifications and Requirements

  • Qualifications:

    • 3 years of Information Technology experience with Bachelor Degree or equivalent.
    • 3 years of experience of Tier II support of Mac OS X systems.
    • 3 years of experience of Tier III support of Mac OS X and iOS systems
    • Hands-on expertise with configuring and administering Mac OS X 10.13 or newer systems in Windows environment.
    • Great customer service and interpersonal skills

     

Technical Requirements (required and desired)

    • Technical Requirements:

      • Perform day-to-day Apple support activities and processes to deliver enterprise-wide technical support services for Apple systems and applications.
      • Utilize the help desk reporting and tracking system to document ticket acceptance and problem resolution.
      • Deploy Apple and 3rd-party software updates using the JAMF Casper Suite.
      • Develop schedules and deployment plans for major software updates.
      • Develop and support implementation of policies and procedures to ensure Apple technologies are deployed and maintained consistently across the enterprise.
      • Bash scripting
      • Creating and deploying packages using JAMF software
      • Managing iOS devices using JAMF software. 
      • Knowledge of Apple VPP & DEP.

       

    •  Preferred Additional knowledge:

      • Experience with two-factor authentication solutions (PIV Card) for Mac. (Direct experience with YubiKey, Centrify, Nomad PKI, Jamf connect a plus.)
      • Experience operating and integrating Mac and iOS devices in Windows environment, understanding Kerberos, ADFS/SAML, Active Directory, Certificates and Single Sign On.
      • Experience with integrating Jamf and SCCM
      • Working knowledge of Active Directory - account lockouts, binding and unbinding, adding and removing computers.
      • Experience with Apple Remote Desktop 

       

Training and Certifications (required and desired)

Training and Certifications:  -

- CompTIA A+ certification (strongly desired).
- Apple certification – Apple Certified Support Professional (strongly desired).
- JAMF certification – Certified Casper Technician (CCT) (strongly desired).
- JAMF certification – Certified Casper Administrator (CCA) (desired). 

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