Our client, a leader in the Professional Sports space, has an immediate full-time (contract to hire) opening to join their Help Desk team supporting JAMF and MacOS at the Star in Frisco. If you're at all interested in sports, you WILL NOT find a cooler place to work. Even if you aren't a sports fan, this is an amazing place to work and grow your career.
*No 3rd party and/or sponsorship-required candidates will be considered*
If interested, please contact Justin Bloom: jbloom@btechnicalgroup.com
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Work closely with the MacOS Specialist
- Maintain and support JAMF Software Server
- Active Directory integration of MacOS
- High Technical proficiency in MacOS
- Provides support to all staff for technology-related issues
- Manages escalation of major issues to third party support personnel
- Performs maintenance of hardware and software on desktops and laptops
- Assists with large hardware and software installations
- Logs new calls, updates, and status changes in Help Desk Service-Now Portal
- Manages and updates documentation of standard procedures
- Participate in day-of-game and after-hours support rotation schedules
JOB REQUIREMENTS: Must meet the following minimum requirements:
- Minimum of a 4-year Bachelor’s degree or educational equivalent
- Minimum 2 years previous experience in an Information Technology support position
- Jamf Certification preferred
- Excellent general computer skills in a Microsoft Windows environment
- Ability to work well with people in a support and training role
- Ability to effectively diagnose and repair computer hardware and software problems
- Understanding of computer networking concepts
- Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base that utilize a wide variety of in-house developed and off-the-shelf applications
- Ability to work flexible hours including evenings, weekends, holidays, and extended hours as needed
