Information Technology Help Desk Technician

New Contributor

Company: Concentrich Health Experience

Department: IT

Location: New York City


Job Description

Concentric Health Experience (CHX) is seeking a IT/Helpdesk Technician who will represent the agency through IT support and customer service. You are a a problem solver and a go getter who thrives in a fast-paced environment. You have a passion for making a difference.

You are an approachable hardworking team player. An open-minded active listener with the ability to unpack complex problems with simplicity


  • Tend the help desk area, stock IT supplies, keep area organized
  • Monitor and respond quickly and effectively to tickets in our Zendesk environment
  • Modify configurations, utilities, software default settings, etc. for the local workstations
  • Assist with onboarding of new users and training existing employees
  • Reporting and management of our JAMF Pro system
  • Virus/Malware remediation using Sophos
  • Network troubleshooting/administration (DHCP, DNS)
  • General printer, copier, and scanning repair
  • Conference room maintenance, installs and configuration


  • A Bachelor’s degree in Information Systems, Technology, Business, Communications or related field.
  • 1-2 years of relevant technical experience
  • Strong written and verbal communication skills
  • Proficient with macOS/iOS and Microsoft 365
  • Ability to work independently/self-manage
  • Ability to foster positive relationships with customers and co-workers
  • A curious mentality
  • The desire to be great

Additional Information

This is an on-site support role based in One World Trade Center that is part of a team of NY based and remote IT admins.

How to Apply

Please apply through our Linkedin Post