Key skills: Customer Focus, Customer Service Experience, macOS, iOS, Technical Troubleshooting, Problem Solving, Empathy, Network Troubleshooting Skills, Time Management, Ability to Multi-task, Hardware/Software Troubleshooting, Helpdesk Experience, Flexibility, Composure, Experience Using IT service/ticket management system, Familiarity with Retail Point of Sale system, Strong oral and written communication skills, Experience supporting Apple MacOS, iOS, and Apple Software
Key Qualifications
Motivation and ability to work as part of a distributed team
Good interpersonal communications and customer service skills
Excellent English-language oral and written communications skills
Excellent telephone and email etiquette
Excellent time management and multi-tasking skills
Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
Ability to maintain composure and customer-service focus in stressful situations
Strong troubleshooting and problem resolution skills
Conceptual understanding of IP networking and basic network troubleshooting skills
Conceptual understanding of multi-tiered and web-based information systems architecture
Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
Experience using an IT service management or CRM system for tracking technical support cases
Experience using a knowledge base system
Preferred Skills
Cisco CCNA certification or working towards certification
If Interested, please send your resume to Timothy.Lydon@Wipro.com
