Company: Viewpoint School
Department: Information Technology
Location: Los Angeles
ExternalURL: https://www.linkedin.com/jobs/view/2543836427
Job Description
Viewpoint School is currently looking for a Systems Administrator reporting to our Director of Information Technology. This position’s primary function is to provide on-site support for our campus in Calabasas, CA for the Apple and Google technologies at the school. Secondary functions include resolving support tickets requiring escalation, interfacing with users throughout the support process and configuration/deployment of end-user devices through management tools and processes.
Responsibilities
- Effectively leverage Jamf Pro to configure, deploy, manage, and maintain Mac computers, iPads, and Apple TVs.
- Manage server and cloud solutions: Google Workspace, Active Directory, Office 365, Zoom, Avast Antivirus, Windows Print Server, PaperCut Print Management, VDI, and storage.
- Assist with support ticket resolution; provide feedback to IT staff as needed throughout the resolution process and ensure communication to the end-user through the life of the ticket.
- Write and maintain clear imaging and application deployment documentation for Tier 1 support personnel; develop technical documentation for employees, students & online knowledge base.
- Identify trends and frequent problems; address by create automations or compiling front-facing documentation, as well as complying with departmental SLAs, ticket management and solution documentation procedures.
Qualifications
Strong attention to detail
BS in Computer Engineering or related field
Minimum 4 years’ experience in supporting macOS, iOS and Google technology
Jamf Certified Admin (required) or Jamf Certified Expert (desired)
Apple Certified Support Professional (ACSP)
Google Workspace Certification
Bash/Python Scripting experience
Experience with Google SSO SAML and Apps Script experience
Experience with JavaScript and API’s
Company Description
Please see our website for more information about Viewpoint School.
Viewpoint School - About Us
How to Apply
Please apply by sending your resume to careers@viewpoint.org and in your cover letter mention you are applying for the Systems Administrator position.
