Technology Services Specialist (full-time, temporary)

[poconnor]

Apply for the position using this link.

https://massart.interviewexchange.com/jobofferdetails.jsp?JOBID=172935&CNTRNO=12&TSTMP=1709830714674

OVERVIEW

The Technology Services Specialist (TSS) assists in activities that support the MassArt Client Services team in provisioning Technology resources and services for the MassArt community. The TSS acts as the Subject Matter Expert (SME) for Apple technologies including desktop, laptop, and mobile devices, and provides tier 3 support for Apple devices and software. The Technology Services Specialist regularly performs on-site and in-person technical support for hardware, software, peripherals, and other technology resources and services, and provides exceptional customer service to ensure customer satisfaction.

This position is temporary, non-benefited.

[Any contractor hired for this temp position would be eligible to apply for a full-time position when/if it is posted.]

$50.00 per hour

DUTIES AND RESPONSIBILITIES

• Serves as an application administrator for technology support platforms including but not limited to macOS and Windows endpoint deployment and management tools and services.
• Configures, installs, repairs and upgrades endpoints including laptops, desktops, and mobile devices, and peripherals, including printers, scanners, and displays.
• Provides general support for endpoints, applications and services, and advance configuration of and troubleshooting for macOS, iOS, and Windows operating systems.
• Configures, deploys and manages network and security configurations for endpoints.
• Provides support for Technology department services and resources, including but not limited to directory services, collaboration and business productivity applications, drivers and software for peripherals, cybersecurity applications and services including enterprise backup, anti-malware, single sign-on, multi-factor authentication, privileged access management, service management tools including ticketing systems and knowledges base software.
• Supports the department's continual improvement process by making recommendations to improve technical operations, procedures and processes.
• Maintains and upgrades devices located in campus computer labs.
• Provides technology consulting services to students, faculty and staff, as needed.
• Provides excellent customer service to all members of the community to maintain and
• improve user satisfaction.
• Responsible for responding to, documenting, resolving and escalating service tickets and user documentation in a timely and efficient manner.
• Provides backup support for the Service Desk as needed.
• Provides tier 2 and 3 level support for all endpoints supported by the college.
• Assumes additional duties and responsibilities based on the College's evolving needs and requirements, at the discretion of the Deputy Chief Information Officer.

REQUIRED MINIMUM QUALIFICATIONS

• Minimum one (1) year supporting, deploying and managing MacOS endpoints using Jamf.
• Jamf 100 certification.
• Bachelor's or Associate's Degree in Information Technology or directly related field or 3 years of full time experience applicable to this position.
• Experience with Active Directory, Office 365,Google Workspace and Adobe Creative Cloud.
• Familiarity with Information technology Services Management (ITSM) and Information Technology Infrastructure Library (ITIL).
• Prior experience with service management, service desk or help desk software.

PREFERRED QUALIFICATIONS

• Experience supporting macOS endpoints in a Microsoft Active Directory environment.
• Experience evaluating, testing, deploying and updating Windows endpoints.
• Experience with Apple deployment and management tools:
• Apple School Manager
• Apple Business Manager
• Apple Configurator

Certifications

• Jamf 200, 300, 400 certification.
• Apple Certified Support Professional or Apple Certified IT Professional badges.
• CompTIA ITF+, CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Server+.

Experience with Active Directory, Sophos Endpoint, CrashPlan, TeamDynamix, Adobe Creative Cloud, digital media and art and design applications (e.g., AutoDesk suite, Zbrush, AVID ProTools and Media Composer, Ableton Live, etc.).

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Apply for the position using this link.

https://massart.interviewexchange.com/jobofferdetails.jsp?JOBID=172935&CNTRNO=12&TSTMP=1709830714674