Technology Support Specialist, Foxcroft Academy, Dover-Foxcroft, Maine

New Contributor III

Foxcroft Academy is a private high school located in central Maine. We are seeking a Technology Specialist with experience with JAMF a working knowledge of macOS, iOS and Windows.  The individual filing this position will work to support, develop, maintain and implement innovative technologies for Foxcroft Academy.  Duties may include but are not limited to:

Tasks and Responsibilities

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve basic technical hardware and software issues
  • Basic repair of technology equipment
  • Perform routine updates on equipment
  • Advise users on appropriate action
  • Administer help desk software
  • Redirect problems to appropriate resource
  • Maintain and upgrade various hardware and software
  • Identify and escalate situations requiring urgent attention
  • Create documentation on best practices for IT Department

Required Skills

  • Excellent customer service skills
  • Experience working in an education environment, (boarding/independent school a plus)
  • Install and maintain and Apple and Windows based systems in a networked environment
  • Experience with Google Workspace for Education
  • Excellent communication skills, both orally and in writing
  • Ability to work effectively with both large groups as well as individuals
  • Ability to work effectively with all levels of technology skills
  • Ability to work independently
  • Strong organizational skills and the ability to prioritize tasks efficiently
  • Ability to systematically troubleshoot complex problems
  • JAMF or equivalent MDM experience

Desired Skills

  • Working knowledge of basic networking concepts such as IPv4, DNS, DHCP, and VLAN
  • Basic experience with Linux and macOS command line
  • Working knowledge of fundamental operations of relevant software and hardware

Education and Experience

  • Related experience and training

Key Competencies

  • Problem solving
  • Critical thinking
  • Oral and written communication skills
  • Adaptability
  • Attention to detail

Apply at or email for more information.