Jamf Nation Community

There might there be a APNs certificate mismatch between the devices and the instance which causes the command not being delivered to the device?

Hey there,If you could post a screenshot of the error and the workflow that you are using it would make things easier to troubleshoot. Overall here is the documentation for User-initiated enrollment which is called manual enrollment:https://docs.jamf...

Just to clarify, the "Managed by" account is created on your macOS devices directly based on the setting in the User-Initiated enrollment. If you have an account to access JamfPro with the same username they are not dependent on each other and its' p...

I'd also recommend checking if a comma is for sure the separator and not a semicolon or something else.