Currently we have 2 phone numbers saved in our Apple IDs for Apple Business Manager and iCloud that are tied to individuals. When we receive SMS verification codes, one of those 2 individuals needs to be able to answer to give the code.We were looking for a web-based SMS service that can receive SMS MFA codes. We found one called TextFree that does allow this with a paid subscription. However it does warn that not all vendors support sending MFA codes to their provided phone numbers.Does anyone use a solution for this currently or does anyone use TextFree for this?Thanks.

I am frequently tasked with updating the many agents we run on our Macs. Often, the update process does not involve simply running a package that would register a failure if the policy failed to run the install for some reason. If the update process is driven entirely by a script, and the update is not a success, Jamf Pro will show that the policy completed. It did actually complete but the update was a failure. When I noticed that this was happening with one of my recent updates, I added a conditional statement to check if the version of the app was the newer version.  if [ $Version = "7.13" ]; then echo "Upgrade to version 7.13 was successful" exit 0 else echo "Upgrade to version 7.13 failed" exit 1 fi Since I have noticed that some Macs did not get the latest version of the app and the policy shows as completed, I'm obviously not doing this right. What else do I need to do to get Jamf Pro to show the policy as failed instead of completed?

I'm testing out Zoom installer and will the new change, when it installs on the device, it's not showing under installed. Does anyone know. I was previously testing last week and when a device would complete, it would move it to installed. Is this a time issue?

I see some responses but nothing ideal for this question. We use single sign on. Invariably, when i am working on jamf, it will auto log me out. I then have to click logon again, and it just logs me on again with my sso credentials. However often the thing i was working on is not still there....   Surely this is configurable somewhere? It makes no sense to have an auto signout on a sso login, as the login will just auto log in again after the session times out. I assume this would be for if you were using credentials on a public computer and forgot to log off, but this does not apply to SSO obviously, as it does nothing for security and is just annoying.   I dont want to install a third party script, which seems to be the way to do this from what i see. Surely there is a checkbox somewhere on jamf backend that would allow me to set the auto logout to something reasonable like 8 hours, or remove it entirely. please let me know.   its not a huge deal, but its annoying enou

I've had a compliance policy I've been working on for months, going back and forth with our security group, and now I can't open the .jce file. The 'Existing Project' has never recognized the .jce file so I've usually just double-clicked on the .jce file to open Compliance Editor and get back into the settings.But suddenly that only opened Compliance Editor (version 1.3.1 to be specific) to the splash screen to create new, or existing project. So I can't get back to the policies I've been working on.I know the path to the .jce is embedded in the file and moving it can break things, but I haven't moved it.Any suggestions?

Hello, I keep running into issues when logging in with Jamf Connect. I get a caution sign with an exclamation point in the middle with the option to click on "Okay". When I click okay it takes me back to the log-in screen. I'm not sure what is causing this and cannot get past that screen. Has anyone encountered this issue before? I already have an open case with Jamf but I'm not so sure if they even know to fix it. 

Hello,Has anyone else noticed that the Action buttons are missing in the Patch Management logs? Flush All Failed Patches is also grayed out. It seemed to happen after our instance was updated to 11.4.1. Is this a know issue?

Hi all,we are about to move several hundred Macs from one Azure AD tenant to another as we consolidate a number of business units into one main AAD. Does anybody have any experience of this and what sort of issues to look out for? If not, I guess I'll be coming back in a couple of months with some good stories to tell :-) Bill

Good afternoon,Prior to this summer, all of our Apple TVs were on various versions ranging between 13.x to 16.x. I went around and updated them all to 16.6 at the time and turned on auto-update so I didn't have to manually do this again for 350+ devices across 11 buildings. However, we forgot to block tvOS 17 along with iPadOS 17 and iOS 17, so about 20% of our fleet updated over the course of two weeks overnight. Not the end of the world, it was working fine.After awhile though, on tvOS 17 only, the device will lose WiFi connection and will not pick it back up.Our configuration is simply no remote pairing and always use conference room mode. In order to bypass this, we have to:Internet sharing via USB-C to ethernet to the Apple TVUpdate inventory to make sure it's connectingDrop it out of the configuration profile or naming schemeAdd it back to the networkRe-adding it to the configuration profile or naming schemeI usually don't have to do this more than once per device. But

Got this message in Jamf pro server tools in the Tomcat tab after upgrading to 11.4.1: Error: failed to start the server: could not find the service named "Tomcat8". But the Apache Tomcat 9.0 service is running. Is this a "cosmetic" error. Gui version 3.1.1.Everything seems to work despite this error message. 

Hello !I just read that Jamf Admin will be discontinued for Jamf Pro 11.6.0. I always use this app to add printers in Jamf Pro and it's really easy to do this with it ! Now, without Jamf Admin, I have to change the way I add them in Jamf Pro and I took a look of how it was configured to find how I can manually add printers in Jamf Pro.For the CUPS name, model, location and device URI, no problem. But for the path to PPD file, I have a problem. For example, I have a printer called "Printer HR", CUPS name "Printer_HR", model: RICOH MP C3003 PS, location: Building 2nd, URI: it's DNS name and path to PPD file: /Library/Printers/PPDs/Contents/Resources/Printer_HR.ppd. The problem is: I have no Printer_HR.ppd in that folder. But it works as expected, so how could it work like that ? I have this PPD's name in /etc/cups/ppd, is it this path that I have to use ? In /Library/Printers/..., I have PPDs with the model names of printers (RICOH MP C3003 PS.ppd), not with the name I use (Printer_

When testing an app uninstallation, I deleted a PLIST containing the app's Managed Settings that were originally pushed down by a Configuration Profile.The profile pushed down after the next Inventory Update, but the Managed Settings did not take effect again until I rebooted my computer.My main question is, can other Configuration Profile types be bypassed by similar means? Restrictions, Managed Login Items, Passcode settings, etc?

We are getting ready to roll out Monterey to all our users. During testing we noticed there is a new option under notifications "When mirroring or share the display". When this option is not checked our users are not getting notifications from applications such as Slack. When the option is turned on, notifications come through just fine. Most of our users are connected to an external display.How do we force enable this option on all Monterey devices? Any help would be greatly appreciated.

Today we are releasing a maintenance version of Jamf Pro. Jamf Pro 11.4.1 fixes the following product issue:  Jamf Pro Server [PI117633] A database table issue that could cause server instability has been resolved.    For additional information on what's included in this release, review the release notes via the Jamf Learning Hub. To access new versions of Jamf Pro, log into Jamf Account with your Jamf ID. The latest version is located in the Products section under Jamf Pro.   Cloud Upgrade Schedule Your Jamf Pro server, including any free sandbox environments, will be updated to Jamf Pro 11.4.1 based on your hosted data region below. Review this guide if you need assistance identifying the Hosted Data Region of your Jamf Cloud instance. If you would like to upgrade manually, navigate to https://account.jamf.com/products/jamf-pro and click Upgrade (Standard Cloud) or Schedule Upgrade (Premium Cloud) at the top of the page. Subscribe to product a

I've been using Casper for about a month now and we are gearing up for getting all our user's with local user accounts converted to AD. I can see all of the local accounts in details on each machine, but i can't figure out how to report on it. I need to generate a report with all of the local user accounts assigned to machines within a designated department , but i'm not seeing a way to do this thru Casper. Any advice would be appreciated

We have about 270 iPads that will be on carts for teachers to checkout. I've set up several apple IDs but when signing in to iTunes Store (in order for self-service to appear) for the initial set up, I cannot get around putting in a credit card number. "None" is not a payment method option. I only see "None" once I've entered my own credit card information, set everything up, then go back to iTunes Store settings and change the payment method to "None." I've even purchased an iTunes gift card hoping I could put that in instead of my credit card number, but no luck there as well. Advice? Suggestions?

On iOS devices. We are using Jamf Setup with Entra for SSO and shared device iphones and ipads.One challenge I am having is that once a user logs in, they may choose to ignore the passcode requirement prompt over and over.My idea is to scope my restrictions to remain in place till the user sets a passcode. I have a smartgroup with a configuration of Passcode status present. Then set this group for exclusion. The challenge I am having though is that this group doesnt seem to update.  Is there a better approach i should be taking? 

Hi,I have a problem with my patch management. Most of the software that I am patching via the management has only under 10% of the computers on the latest version with most of them scattered across many different versions. How can I remedy this? My current settings for the Patch Policies are:Distribution method: Make available in SelfServiceUpdates deadline: 7 daysGrace period: 15 minutesShould I use different settings or is the problem somewhere else. Some of the Software is installed on hundreds of Macs.

Hi all,I've been searching and researching if the lockdown status can be retrieved by JAMF and I haven't found anything about it.Do anyone know if it's possible to list this status via JAMF? 

I have a FileMaker Pro Server 16 setup (which is suppose to support REST API).I have a cloud version of JAMF Pro. I would like to use REST to GET mobileapplications data from the JSS to FileMaker. Has anyone done this? I am hoping to learn, but it is going slow. I can see how to get the JSON data from the JSS https://myserver.com/api but I cannot figure out how to do this within FileMaker. Anyone want to assist?

I am trying to create a PLIST file that has nested Keys.  I have tried to use Default Writes, PUtil and Plistbuddy.  Below is what I am trying to accomplish in the plist file. Can someone please assist in the command to get this to work. <?xml version="1.0" encoding="UTF-8"?><!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN""http://www.apple.com/DTDs/PropertyList-1.0.dtd">‹plist version="1.0">‹dict>           <key>DC</key>            ‹dict>                           <key>FeatureLockdown</key>                           ‹dict>                                            <key>bEnableGentech</key>   

Anyone else using JAMF school seeing scripts getting stuck at "installed" ? It seems like the majority of my devices are unable to execute scripts right now, even stuff like echo "blah"  gets stuck on "installed" status, this persists across reboots and multiple devices running ventura. Anyone else seeing this

Yesterday I noticed that I am unable to download VPP Apps via Self Service. My users get an instant error when they try to install a VPP App. I did some further investigation an I found some more strange behaviour:#1 Trying to add a new VPP App in Jamf pro. Computer -> Mac Apps -> Add new App -> searching is ok and it will list me items. But when I try to add an App it will result in a timeout#2 I tried to renew the VPP token. When I try to upload it in Jamf Pro Settings I get 500 error. Any ideas?Kind regardsMarc

Hi,the preview of the following post seems to be the topic, I am searching for, but on opening it, I get an error with ID: 5642DCC6. So I open a new one.https://community.jamf.com/t5/jamf-school/unsorted-display-of-apps-by-app-hiding-locking-in-jamf-teacher/m-p/292371After setting app restrictions in the teacher and releasing it manually or automatically after a time period the order of all other apps - also private apps - is not the same as before.Has anybody the same issues and maybe knows how to prevent this?Jamf support is not directly available to us and our reseller can not help in this case.Thanks in advance.

  We manage less than 10K Macs, and are seeing 503s weekly. It sounds like we're not the only ones either.