Dumb question I know, but I can’t find a straight forward answer for some reason

Hi.A couple of days ago I checked the "Jamf Remote Assist" checkbox in settings->security and was looking forward to finally have remote support in Jamf again, but then I ran into a pretty strange problem. After the Jamf Remote Assist PPPC was pushed to all Macs (no scope, just on or off) we are having strange issues with Outlook (16.x versions). We need to push "send and receive" in order to get mails. Normally the mails would pop up as soon as you receive them, but no more. It seems something is blocking the incoming mails?. Could this be a firewall thing?. I tried to get some answers from Jamf regarding what exactly happens when you check "Jamf Remote Assist" but so far no luck.Any advice? After I deselected Jamf Remote Assist, any new machines that I enroll works fine, but now I have 90 machines that doesn't :-( Thanks

according to jamf protect I am supposed to set computers to keep the install.log file for 365 days, does anyone know how you can do this, preferably in a policy or config profile so it can be done on a larger scale.

We have an issue where an Extension Attribute value is becoming hex code in a Configuration Profile. To give a bit more background, we use Cisco Umbrella for web filtering. In order to identify the user to Umbrella, we use a Configuration Profile which contains an Extension Attribute which is mapped to userPrincipalName from AzureAD. For most of our end users, this populates correctly in the format "username@company.com". However, in a few cases it becomes "username@company.com". "@" is the unicode hex code for "@". Looking at the Computer itself in Jamf correctly displays "@". Does anyone have any suggestions? Is this related to an old bug of PI-006195?

"Perhaps it's just me, but it appears that softwareupdated became more stable around macOS 13.4. Is it still causing crashes or hangs on your Macs? What about in Sonoma? Has Apple officially addressed these issues?Do we still need to use 'launchctl kickstart -k system/com.apple.softwareupdated' in a policy nowadays? Is this still a common practice?"   

I'm facing an issue with the Mac onboarding process using Jamf. The problem arises when configuring a machine on ADE Prestage – the remote management profile displays correctly. However, after installation, login is restricted to admin credentials only. This is because we are deploying a local admin account from Jamf Pro, and any attempt to log in with other user credentials is unsuccessful.    It's worth noting that this issue occurs within the internal corporate network. On the contrary, successful logins are possible on public networks or personal hotspots

Hey all, We are in a one-to-one for Macs in our district and have given instructions to parent on how to set up screen time on their children's MacBook Air's.  Our problem comes when a parent doesnt remove the screen time lock during testing.  Sometimes the screen time filtering gets in the way of testing apps and websites.   So we figured out a solution.  Log into an admin account on the students computer, go to System Settings/Users and Groups and click the i button for the students user account and click delete account, then choose "Dont Change the Home Folder". Now you must navigate to the user folder and remove the word "(deleted)" from the users folder.   Once complete log out and have the user log back in.  Screen time should now be disabled. This helps us deal with testing for specific students who need this feature disabled for tests.

Configuration profiles pending and failingCan update check in normally, but a large number of Configuration profiles pending and failing

I am having trouble using Jamf Pro to run the SUPERMAN script. It works for minor updates of 14.0 but not working on 13.6. Any Suggestions? 

It is possible to set a group picture in a device groups. The intention is to display this image as a header graphic in the Jamf Student/Teacher app in article style. But unfortunately only a placeholder (white space) is created in the app. The image will not load.  If I remove the image from the group, the white space within the app is removed again. Is it the wrong image format (PNG-8, PNG-24, JPEG)? the wrong image size? Or does this generally not work?     Another hint, "Ermitteln" is a very unfavorable translation in german. Perhaps "Discover: Entdecken" would be more appropriate.

Hey everyone, I am wondering if i could get some advice on setting up an API Script for JAMF School that will restart 2 specific iPads at a set time each day. What would be the code and do I have to run it on a Mac? I have seen a few older forums that have restart scripts but i could not get them to work with JAMF School. I would appreciate any help on this.

Geräte Passwort Löschen erlauben, ist nicht übersetzt.

We have apps assigned to students by department and building location. Yesterday and today, we have had two random students have their department and building removed and apps disappeared from their ipads because they were no longer a part of the building or department. This is in the middle of exam time when they need all their stuff to work correctly. What could cause that to happen? No one on our tech team has removed them from anything.

Is there a way to skip the "Choose your walllpaper setting" in macOS Sonoma when a new user logs in? We have set a standard desktop background that we want to use across all our computers.

Hi,I spoke with Apple and they believe this is a Jamf issue. In my IT team, we have received since yesterday at least 5-10 users complaining that their memory is consistently being used up within approximately 20 minutes of restarting. This is something that they have to keep doing throughout the day to use the computer before it warns again to start closing apps due to low Application Memory. Even without anything open, the memory pressure starts to get up into the yellow.There are a few processes we're seeing in Activity Monitor that spike into the GBs of memory used: ManagedClient, mdmclient, and MCXCompositor (this last one fluctuates though between a "normal" amount to then about 7GB for about 10 minutes, then back down).Has anyone else seen this recently? 

Hi,Does somebody did already some tests with Azure's new TAP (Temporary Access Pass) feature with Jamf SSO ?Are there some known issues or limitations ? Regards

Hi everyone, I'm having a somewhat urgent issue with 46 instructor desktop machines at our college. Somehow a configuration profile that was scoped to these machines created another random profile called 'General' that keeps replicating over and over, reaching 3900 unique ID installations of the same profile name on each of the desktops. I've never seen this before, and other than removing the scope I haven't been able to stop it trying to create more and more General profiles. It's causing users not to be able to log in, and reboots are taking 15-20 minutes even on new M2 Mac desktops. It's happening on Monterey and Ventura OS, Intel and Silicon. Anyone seen this before? Hoping I won't have to rebuild each of these machines. 

Hello, Has anyone discovered a way to enable this setting for exchange accounts? This would be helpful for all shared mailbox access but also for manager access of termed employees. Attempted a simple AppleScript with no joy. Thank you,

This is sort of in regards to the issue of being unable to upgrade Shared iPads seemlessly to iPadOS 17 as per https://support.apple.com/en-ca/105058. I'm looking into how iPads by default receive and apply updates. I understand there is a restriction profile that can be applied to defer software updates for up to 90 days according to https://support.apple.com/en-ca/guide/deployment/depd30715cbb/web.  The way I read it is that the 90 days takes effect from when the software update, in this case iPadOS 17, is released and not from when the deferral policy is pushed out. iPadOS 17 was released September 18, 2023 so 90 days from that date would be December 17, 2023.  So I'm wondering what's going to happen in regards to our Shared iPads updating.  After December 17, 2023 will iPads automati

Hi guys, We have has a couple of users determine that company portal stated "device is not managed" when they were on macOS 14.1.2.... BUT when they updated to 14.2 they were fine. Our compliance in jamf is set to 14.1.1 and above so that isnt the issue here.  Has anyone else seen this? it would help greatly! 

I’m trying to push a default browser as an initial setting for the first time that a user logs into their machine. I’ve currently got a package working that installs a preconfigured com.apple.launchservices.secure.plist to each user’s ~/Library/Preferences/com.apple.LaunchServices directory. Right now that package works properly to set the default browser once each user has logged out and then logged back in but I haven’t been able to figure out which service I need to reload in order to get this to work as soon as the .plist is first installed.  Ideally the sequence of events would be:1) User logs in for the first time2) My preconfigured .plist is installed3) A postinstall script loads the newly installed .plist and sets the default browser immediately I pulled the command :/System/Library/Frameworks/CoreServices.framework/Versions/

Subject really says it all.  None of my apps will install anymore.  Other remote commands work just fine (e.g. wipe device).  Any insight?  

Hello I am dealing with a strange issue.  We are testing Jamf Connect and on my test machine when I get up to the step that says "your okta password does not match your local account" It does not take my new Okta password I just had created for some reason it is taking my old Okta password.  

Hello Jamf Nation! We recently released tamper prevention for Jamf Protect. Tamper prevention safeguards the Jamf Protect application from being modified, disabled, or deleted without authorization.   Product Documentation For additional information, see Tamper Prevention in the Jamf Learning Hub. Thank you,The Jamf Protect team

hello all, im trying to fix a compliance error from jamf protect where you need to enable filename extensions does anyone know of a way to do this using a profile/ policy.