Hello!We use Jamf School in our school to manage 150+ iPads.It is necessary to wipe the iPads every 4 weeks.We notice the following problem:Some devices “suddenly” lose the WiFi connection. For example: the devices still have a connection on Friday after school ends. But on Saturday they lose connection without anyone touching the devices or WiFi-Settings. Sometimes it seems that the devices are rebooting, but there is actually no reason for a reboot.Because the students assign codes, as an administrator I have to individually handle all devices that have lost the WiFi connection. Maybe someone has an idea :/Thanks!Dominik

With Jamf Pro 11.17.0 Beta we’re excited to announce App Switcher for Jamf Platform Products, support for Digicert ONE Trust Lifecycle Manager, automatic disable options for Debug Mode, and more! How to join the beta: Enroll in the Beta Program under Product Feedback at account.jamf.com. Once you enroll you’ll receive an invitation to join the Beta Forum, click “Join this group Hub” to gain access. Please also check out this recent blog on Configuring SSO in Jamf Account prior to testing Compliance Benchmarks, Blueprints, and App Switcher. Email beta@jamf.com with questions.The beta program is covered by the Jamf non-disclosure agreement; please do not share any information regarding your testing on any public forum, including the non-beta areas of Jamf Nation. Use the Jamf Nation Beta Forum or contact Jamf via beta@jamf.com with any questions. Thank you to all who participate in this program!

Hello, Is there a way to skip the setup steps on maually enrolled computers? I know prestage enrollment works with computers purchased and enrolled automatically but is there a way to do it for manually enrolled computers? I have to create local accounts on these and the whole setup steps are what waste the most time. Any configuration profiles or policies?   Thanks

Anyone have any ideas how to find all devices that have no department or building data .i.e  blank..   T.I.A

Hey Gang!  Back again...  This time, I have been digging into the JAMF API and exploring what can be done with it.  I came up with a script to view a users local computer record or view any JAMF record.  I really don't want our help desk team going into the server to retrieve info, so I came up with this.  This is only the start of what can be done, but it has been a learning experience to say the least. Script can be found here: https://github.com/ScottEKendall/JAMF-Pro-Scripts/tree/main/ViewInventory   You can set this up via SS to have it display the local or remote option.  If you choose to view remote devices, you will be presented with an entry screen for serial # or hostname: and the results screen of a remote inventory If you choose to display the local record (no entry screen) and finally, the script parameters to make it all happen Let me know if you find it useful or any better ways to pull this info via API calls!

Hey everyone. My iPhone (it's an iPhone 14, running iOS 18) suddenly got stuck on the Apple logo this morning. It was working fine last night, but now it won't boot past the logo screen. I didn't drop it or do anything weird. I already tried a force restart, but it didn't help. I haven't backed up recently, so I'm really worried about losing all my photos and messages. Is there any way to fix this without doing a factory reset? Any tools or tips you've used that actually worked? Would really appreciate any advice 🙏

Has anyone been able to package and deploy DeepFreeze Cloud clients? The only DeepFreeze discussions and papers I see are pretty dated (2011). I can successfully export a .pkg from the DF Cloud console, it is a zip file containing the .pkg and a plist. Nothing I normally do using either Composer (snapshot) or dragging and dropping into Admin works and will install correctly. TIA, /randy

Whether you’re new to Jamf Nation or have been here a while, it’s easy to see the Jamf community is different. But its secret sauce isn’t the platform, or even the strategy that facilitates its direction. It’s the people who fuel its growth. Those passionate customers – the ones who push Jamf to continuously improve, who come to our events and present on our webinars – inspired a program. In 2018, Jamf launched Jamf Heroes – an opportunity that gave customers a unique way to engage with Jamf, and each other.       Over the last seven years, the program grew. Jamf Heroes connected thousands of customers in meaningful ways that helped generate professional successes, grow genuine friendships and inspire more involvement in the Apple community. It thrived. Now we’re ready to take it to the next level and relaunch the Heroes program with a refreshed vision (and in a new home that’s coming soon)!     The program will offer customers:   &nbsp

Just stood up a new Mac Studio as a File Distribution Server.I followed the JAMF Admin instructions then install JAMF Sync.When I attempt to sync from JCDS to this newer server it keeps saying that it cannot create 'Packages.I double-checked the permissions based on the https://learn.jamf.com/en-US/bundle/technical-articles/page/Setting_Up_a_File_Share_Distribution_Point.html.  When the share mounts the permissions are the admin count(read and write) and everyone (no access).  Performed 'Apply to Enclosed Items' several times. 

Hi there my iphone xr is stuck in recovery mode after udate of ios 13.6.I hav reset my iphone to give it to my brother but it stucked in recovery mode i hav tried every thing but cant fix it done restore with i tunes but no result plzzz tell me how to fix it i am very stressed

What I want to achieve: Enroll AppleTV 4ks (with only HDMI port) in Jamf School and add them to ASM via Configurator 2. My Steps so far: Followed the Apple documentation: https://support.apple.com/en-au/guide/apple-configurator-2/cada1ba9dab1/mac Renamed my Phone Hotspot to "Apple Store" (no Password) and the Apple TV and my Mac with Configurator are both connected to the network (both devices connected with some data traffic) AppleTV does not show under paired devices This AppleTV is new and has never been configured (Thats why I used the free "Apple Store" Wifi Trick) Other devices, including other Apple TVs with USB Port show under Paired devices in the same Wifi Additional Question: Is it even possible to enroll an AppleTV without a USB Port to ASM + Jamf School.I rechieved a Tipp, that it is only possible when the AppleTV has never been configured. The Wifi Pairing with the older A.TVs only worked, because I went to the settings of the "Test-AppleTVs" and entered a code.

The issue of iPad usage in schools focuses on restrictions to minimize distractions during lessons and breaks. Our school uses Jamf Teacher software but faces two main challenges: Restrictions During Breaks: Students use iPads during breaks, even though this is not allowed. Teachers often forget to activate the necessary restrictions, leading to distractions. Activation of Restrictions: There is a discussion about the idea of heavily restricting iPads from the start, allowing only the apps needed for lessons to be unlocked. Time profiles could help automatically activate restrictions at specific times. One proposal is to use "iBeacon regions" to automatically lock the iPads when students enter or leave the school grounds. However, this requires students to consent to location services, complicating implementation. The central challenge we currently face is that while the dynamic profiles that activate restrictions work well, the iPads become unusable outside the school premise

Hi,so in a couple of weeks Google will shut down basic auth for gmail SMTP (Transition from less secure apps to OAuth ).As this is how we (and probably many other Jamf Pro customers) set up our Jamf Pro in the cloud to send us notification mails, we are now strugeling to find a way for the future.Has anyone (without an other mail server besides Google) found a solution jet?Or has anyone heard of OAuth support for Jamf Pro smtp settings?Kind regards, Matthias

Originally Posted to Patch Notes and Progress I work within a highly regulated enterprise environment, and so, maintaining visibility into the macOS update workflow is critical. Whether for compliance reporting, proactive remediation, or general fleet health, knowing exactly what’s happening during an update—on every device—is a necessity, not a luxury. Many organizations like my own make use of super, an amazing tool designed and maintained by Kevin White (aka Macjutsu). I’ve previously written about various ways organizations can develop a configuration strategyfor super depending on the industry and need. A significant change in the 5.1.0 release is the introduction of a new, condensed audit log file, located at: /Library/Management/super/logs/super-audit.log This file now contains only the most important status events—installation events, workflow target changes, deadline adjustments, successful workflow completions, and any other event that dramatically alters the SUPERMAN workflo

Hey guys. Bare with me, I have taken oven my company's JAMF environment and have now faced some issues. When logging in to the computer they type in their company email + password then authenticate with MFA. When this is done they face this window "Verify your Azure_V2 password:" and they type in their password and log in. This usually works. But now we have faced issues with user not coming through this step, they are "bounced" back to 365 log in window.  This is something pretty new, maybe something changed in azure - but not sure how to remove this step. We have "Passtrouh authentication with Jamf Connect"   

On Prem JSS 10.26.1macOS 11.1 I am creating my first set of macOS Big Sur Deployments on non-M1 iMacs. I am noticing a strange behavior of iMacs dropping ALL of the Scoped Configuration Profiles listed in System Preferences --> Profiles, EXCEPT FOR the MDM Profile. Performing a recon will restore the Profiles. This is happening on random iMacs from a Lab of 38 devices. Configuration Profile Settings are: Level: Computer Level; Distribution Method: Install Automatically; Profile Payload does not matter. I do see a lot of CP Known Bugs for 10.26.1, but nothing along these lines. Has anyone else come across this? Cheryl

Description: 1/2 the time that I need a user to Self enroll, due to having a non pre-stage enrolled computer, or failling to enroll properly before assignment, I'll have them self enroll, and then they'll show up in Jamf, but without much of the usual data: Check in, inventory, Policies, OS. This is mostly a case with some of my most difficult users, a team of devs I have overseas and somehow it's turned out to be the hardest ones to get responses or help from - but I've self enrolled a computer many times before and it's not like it asks you for permissions that someone could decline or anything. It just installs the profile. So why do some self installed enrollment profiles give me full enrollment and accept application deployments and policies, but some do not? I've tried to have a few of these people do a Jamf Recon before, a Jamf Check, but nothing fixes it except a full computer reset. Is this the only way to correct this? Is there something I can do to prepare an already-deploye

I'm looking for a way to detect and automatically repair (if possible) for the 3 following scenarios:- A computer that does check in but does not receive MDM commands- A computer that does not check in but does receive MDM commands- A computer that does not check in and does not receive MDM commands Does anyone here know of such a solution or have tips for me where to do some more research?

We have a little under 200 Departments in Azure AD. I would like a bulk way of adding these to Jamf under Settings - Network - Departments.  Don't tell me I have to add them manually, It is unacceptable in this day and age that you have to add a field one by one. Is this something Jamf Support can import on the back end?  I can't believe there isn't an import button after using Jamf for 6 years now... I see an export button, gee thanks! Jamf is great but this was just forgotten for some reason :-(

Hello We are gearing up to roleout macOS 15 across our Mac estate. We using super for the update and it seems fine. I have started seeing on some devices once the Mac has been updated to MacOS 15 while you can login you get a black screen and its doesnt seem to reach desktop.I have update other devices and they been fine.Anyone else come across this?Devices are been updated from 14.7.5 in most cases ThanksTom

I have certain users who need to run a Java based application that is started from a JNLP file. The issue is that when they click on it, the built in malware scanner in MacOS Catalina blocks it. Normally they would go to System Preferences --> Security & Privacy --> General and then select to allow it to run. However, this is not available to them. Is there a way for me to set a preference or change a setting to allow this file to run, without me having to visit each machine and without the user having to do anything?

Greetings all, The advisory group for IT at our university (Notre Dame, northern Indiana, United States) suggested that we develop a "peer group" of other universities using Jamf Pro to manage their Mac fleets.  While I know that we can post conversations here, "ours is not to reason why"...  :-)   At any rate, if other higher education institutions would like to connect with us (and us with them) on a casual basis, please contact me (mild obfuscation here to hopefully avoid scraping, user bcarter at local domain nd top level domain edu).  We have just moved to the cloud product from on-prem and are particularly interested in talking to peer institutions about best practices and so forth.  Thank you for your consideration. Bruce Carter, Senior System Engineer, University of Notre Dame

Hello everyone,We've been experiencing this problem on rare occasion however it seems like its gotten progressively worse and figured I should ask for support as I cannot figure out for the life of me. I have an ongoing ticket with support but i figured why not ask the community as well.Workflow using ENTRAID:Mac boots up, user selects language, region, wifi, remote management screen appears, they sign in using their credentials, jamf connect window appears for them to reenter credentials again, account gets created and users now at the desktop.The problem occurs remote management screen>sign in using their credentials>black screen>reboots to the user language section>reboots>user language selection>repeatMy first thought is our jamf connect configuration even tho is placed inside of our prestage enrollments, and is scoped to all users and all computers will sometimes not be received by the macs. Now i only say that because if i remove the same configuration profile,

Good afternoon,I need to deploy Blender to a couple of computer labs.  Since its a drag and drop application, how do I prep this for deployment without a package?

Has anyone worked out how to actually use this new feature? I'm particularly interested to see whether this feature could pass the onpremisessamaccountname into jamf connect using a variable finally without having to add any optional claims. In short I want to pass the onpremisessamaccount name to jamf connect so that it creates a local account using the shortname that i also want to use for kerberos authentication (both of these desires at the moment require significant hoops to jump through).   I was expecting there would be additional fields available on the Entra Identity Provider Page in Jamf Pro  under 'mappings' however it still looks the same to me.   Second to that has anyone actually figured out how to actually pass these onPremisesExtensionAttributes into Jamf Pro yet? I'm so glad that Jamf Pro is providing some additional features that will help us blend on premises envirotnments more easily. Now I just need to figure out how to use them :)   Any h