Happy Update Day, Everybody! We're using an auto updating script that silently reaches out to our update server and installs any Apple updates that do not require a restart. Works fantastically! Except for today... With the release of iTunes 11, some Macs are installing just fine. Others encounter this problem: Checking packages… Installing Package failed: Authorization is required to install the packages. Obviously we don't have admin users out there. I don't suppose anyone has a workaround for this, would they?

I have a number of devices that hang at "Checking for Policies" when logging off or rebooting. Has anyone seen this or know how to resolve it?

Using "dscl" to read a multi value attribute is causing me some trouble. I'd like to be able to read "dsAttrTypeNative:otherLoginWorkstations" but due to the multi value capability, I haven't been successful in doing so. Example: dscl /Active Directory/STARBUCKS/All Domains -read /Users/<userID> dsAttrTypeNative:otherLoginWorkstations Any thoughts on this one?

I'm running into a problem with 8.6.2 and a 10.8.2 MacBook Air fresh out of the box. I have setup a testing config in Casper Admin that has nothing in it. The only thing the config does is to apply the management account on the Management tab of the config. "Ensure computers..." is checked, as is "Create this account..." and "Hide this account...". I am using a Thunderbolt cable (MBA booted into Target Disk mode) with Casper Imaging running from an external USB drive (replication point is replicated to the USB drive, Casper Imaging app on the USB Drive) to "image" the machine. Casper Imaging completes with no problem. I disconnect the machine and restart it. The system comes up to the login screen, but the admin account does not work. I've tried dropping to the console (>console) and entering the admin account name, but I receive "Login Incorrect" and it just goes right back to the login prompt. Has anyone seen thi

I'm having a problem with Casper's built in Software Update Server setup. I want clients to use the full URL pointing directly to the catalog of our software update server (http://software.server.edu:8088/index-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog) instead of pointing to the index file (http://software.server.edu:8088/index.sucatalog). We've been having serious slow-downs using our software update server and my Apple SE informed me that pointing our clients to the full path would help solve this issue. Unfortunately, I don't see a way to do this in the server setup portion of our JSS. Any ideas or recommendations? We are currently on version 8.52. I read somewhere that using MCX settings or a script to make these changes is the only way to do this. I would hope that this change could be set in the server setup within the JSS.

Immediately after that you get "Could not initialize Photoshop because you do not have the necessary access privileges." Then Photoshop quits. The only way I've found to get around this is by deleting the user profile and recreating it. That seems to fix the problem. I did this yesterday for a user, but today the problem has occurred again. Uninstalling and reinstall CS4 does not help, neither does repairing permissions. What I do is move the user data to another partition, delete the account, then have them log back in, and move everything back over except the contents of their library folder. I do move back their ~/Library/AppSupport/Firefox and ~/Library/Safari folders though. After this Photoshop works a charm. So it's something in the library, but the usual culprits (preferences, app support, caches) don't seem to be causing it. Has anyone seen this before? What is the resolution, if any?

I have tried putting the Lync .mkpg into Casper admin, and deploying it via Casper Remote. It seems to install correctly, but when I start it I get a screen to accept or decline the licensing agreement. I select to accept and then Lync closes. I try it again and it does the same thing over again. Any suggestions?

Hey all, I was curious to know what other casper admins are using the plug-ins feature for? Currently we use it for easy access to our wiki, links to share point, and some helpful apple resources for new users. I noticed there was an ability to add a "plug-in bundle" but I haven't really seen much resources on how to create one, or just anything in general. Does anyone know of a good discussion or KBase article I can use just to gather more information on plug ins for self service? Thanks!

hi guys I have 3 pkgs in a folder and i wondered if it is possible to install them via the command line with a for statement. does anyone know if this is possible and how to do this? Thanks

We have a number of machines in our inventory which were Filevault 2 encrypted prior to upgrading to JSS 8.6. Is there a way for their individual recovery keys to be inventoried and retrieved or do the machines need to be unencrypted and then re-encrypted using the JSS?

Hey guys, What Am I missing? I am trying to get filevault 2 setup through the JSS to manage. I am following the guide and it says to look for "Disk Encryption Config" link under the management tab. There is nothing there regarding encryption. I don't see it at all, anywhere. Any help would be appreciated. Thanks -Jeff

Ok, maybe a little misleading for the title but I didn't know a better way to name it. Most of the time I have casper admin open on my Mac, which includes having the volume "CasperShare" mounted on my mac. If a policy happens to run while I have CA open, it will be running from "CasperShare 1." I have several policies that run post-folght scripts that use the jamf utility to install a package, etc, and I need to specify the correct path to the package. Any quick way of telling what mounted volume a script is running from?

I am setting up a remote JSS server and can not get the install to see the MySQL database on my other JSS server. I have verified that the user has the grants. mysql> show grants for jamfsoftware@casperapp3.tsys.com;+-------------------------------------------------------------------------------------------------------------------------------+| Grants for jamfsoftware@casperapp3.tsys.com |+-------------------------------------------------------------------------------------------------------------------------------+| GRANT USAGE ON *.* TO 'jamfsoftware'@'casperapp3.tsys.com' IDENTIFIED BY PASSWORD '*B8B7B8C47EF8381F4C2BBD441DAF0E52AEE035DF' || GRANT ALL PRIVILEGES ON `jamfsoftware`.* TO 'jamfsoftware'@'casperapp3.tsys.com' |+----------------------------------------------------------------------------------

We tested this in our LAB before applying to the live JSS. Casper Imaging is unable to connect OS X Server 10.7.5 (latest updates applied)JSS 8.62 I searched through Discussions and Knowledge Base...isn't there a fix for when Java update is applied and JSS stops working? I bounced Tomcat, then bounced the JSS box...same issue.... TIA external image link

We have a Smart Computer Group that contains computers we want to purge from JSS. For some reason we are getting the below error when we select Delete Computers. Is anyone seeing this? The admin has [x]Manage Smart Computer Groups and [x]Delete Inventory Items enabled for their account. I also tested with top level access to JSS, got the same error. [EDIT] We tested in both Safari and Firefox, got the same error...we also restarted Tomcat just in case it might be causing the problem. No luck. Thoughts? Ideas? TIADon external image link

I have a 10.8 netboot image that is used just to boot to the casper tools for imaging. In the beginning I had an issue where I'd receive the error above, so i referenced this article https://jamfnation.jamfsoftware.com/article.html?id=198 and made the netboot image larger. Problem solved. Then today I receive a few new macbook pros to image, and the problem is back. The system seems to recognize it has the appropriate space. And I've checked the virtual memory files to ensure there isn't anything hogging disk space. Any tips are greatly appreciated. Best

Hi All, Have any of you been successful in Casper 8.62 creating and using configuration profiles in the JSS to manage Docks Applications and Dock Items for OS X 10.8 computers? I go to Management -> Configuration Profiles -> Add Profile -> Create a Configuration Profile -> Dock -> Configure. When I click on the "+" sign under Dock Applications, the drop-down menu is blank. How do you populate this list? I tried going into Casper Admin and adding Dock items there but that doesn't seem to populate this list. Checked various browsers too…tried Firefox, Safari, and Chrome....tried on other computers too (various Macs and a Windows station too). Any ideas? Anyone else having this problem?~Joe

At JNUC I seem to recall a mention that the 9.0 beta would be released in November. Is it possible to get a firm date on release?

Hot off the press, looks like it's a twist on the Flashback malware that hit us a while back...hoping an Extension Attribute can flag any of our Macs that might have it. "We can live without religion and meditation, but we cannot survive without bacon" #NotDalaiLama New Mac malware spreading from Dalai Lama tribute site"Dockster" takes advantage of the same vulnerability exploited by the "Flashback" malware, which infected more than 600,000 computers.http://news.cnet.com/8301-1009_3-57556939-83/new-mac-malware-spreading-from-dalai-lama-tribute-site/ Interesting follow up article... New Mac malware uses OS X launch servicesA new malware for OS X also acts as a reminder to monitor the launch services in OS X as a security precaution.http://reviews.cnet.com/8301-13727_7-57556872-263/new-mac-malware-uses-os-x-launch-services/ Don

So far the idea is to run updates via this script softwareupdate -i -r at login, one day a week, and give the users about 15 minutes to reboot. Half my users are offsite, so I don't think there's much value in a dedicated software update server at this time. How do you guys do patch management? Thoughts, ideas, and tips are greatly appreciated. Best

Hi, I know i can go to the help and select check for Update and it will update reader with the latest version. I am running with the Adobe Reader 9.4.0 on my Mac OS. I tried upgreading it to the Adobe Reader 9.5.2 (manually).I have downloaded the update from ftp://ftp.adobe.com/pub/adobe/reader/mac/9.x/9.5.2/misc/AdbeRdrUpd952_ all_i386.app.zipwhen i double click on the AdbeRdrUpd952_all_i386.app it ask for to choose the copy of Adobe Reader to update.So i selected the location /Applications/Adobe Reader where my current Adobe Reader.app is (Adobe Reader 9.4.0) but farthe i am not able to select OK button.Kindly guide me how i can update my adobe Reder with this 9.5.2 version. But i am looking for a manual process is it possible? Kindly guide me.

Hello, sorry if this has been discussed somewhere or if there's documentation I missed. I've tried searching but haven't been able to find anything. I am trying to add printers to JSS. Whenever I try to add one, I click browse printers and get a message that says "Click the disclosure triangles to see a list of printers in each category" but I don't see any triangles, and if I type the name of the printer in or the IP address it says I need at least one valid printer. Is there something simple I'm missing, or am I in the wrong place to be adding printers?

Hello again everyone! I will be in Minnesota to obtain my CCA and CMA this January and I have a few questions:1. Is there anything I should focus on before arriving (as far as knowledge) as to not be blindsided when I am there?2. Will there be bacon? Thanks in advance!

Does anyone have a copy of the JAMF swiss army knife desktop picture I could get?(lost mine) D.

I was able to generate a Certificate Signing Request, and I sent it to Apple, and got a Signing Certificate. When I try to bring the Signing Certificate into Keychain Access I get this error: external image link I found this error on the developer.apple.com site, what broke and how can I fix it? :) https://developer.apple.com/library/mac/#documentation/security/Reference/keychainservices/Reference/reference.html external image link Thanks,Don