Hello there! I'm having an issue where items I set to be available in Jamf Self Service are not appearing. It doesn't seem to matter if it's iOS or macOS apps or policies--I check to make them available in Self Service, and if it's a policy I ensure that the Check In is set to Recurring. They do not populate. I tried the Installation URL from the Self Service tab but it results in an error from JSS: "This item is no longer available." As far as I can tell, it definitely is, but clearly I've got something wrong somewhere and I've hit a wall so I thought I'd ask Jamf Nation for help. Any ideas are much appreciated!

Greetings, our company uses Entra ID for IAM. We are trying to get compliant for CMMC and need to use Entra profile credentials to start logging into our macs and need those logins to be traceable. I tried setting up setting up some of the configurations and honestly Ive had to jump from one article to another trying to figure out what needs to be done. Does anyone know of any resources, videos or step by step guides that can help me achieve what I should be doing? We also want to utilize Intune as our MDM platform and use JAMF to trace the identities and their activities on the MACs. any guidance on this would be greatly appreciated. Thanks  

Hello Jamf Nation! I am trying to identify the optimal way to deploy PKGs post-Sonoma update. Apple has gotten very liberal with their permissions pop ups, which for a single user is great, but as an organization is such a headache. Is there a setting or plist or something that can be deployed alongside a PKG that suppresses these popups? Apologies if it is a repeat question. I didn't see anything in a search that related.

Hi all,actually i set the computernames in jamf via api. On inventory update it gets overwritten by the real name of the computer.Can i stop this without forcing the jamf name to the real computer name? In policie settings i only find a way to force the jamf name to be the computer name.Computer itself can be "Adams Macbook". in Jamf it should be/stay "MacBook Pro 12345". 12345 is the id from our hardware database.Greetings FrankGreetings Frank

Hello,I'm searching for a solution to an issue I'm facing with the JAMF Connect Login Process when changing the primary email address.Our identity provider is Azure. If we attempt to change a users primary address from eg.(john@company.com) to something else like (john.jones@company.com) and make (john@company.com) an alias for this account, Jamf Connect login will make a new account for this user as the new primary address does not correspond to the account previously created.Is there a way for this user to keep the same account while undergoing a primary address change?Thank you

Hey all, I'm running into an odd issue that wasn't a problem under macOS Big Sur, but is now under Monterey. I'm not sure if this is a brand new issue with 12.3 or if it was always an issue with older versions of Monterey. I hadn't noticed it before any Monterey systems got upgraded to 12.3.Basically I used to direct end users to enable the "Screen Recording" option in Big Sur in the Privacy tab of the Security & Privacy preference pane, for things like Microsoft Teams, so they can share their screen in the application. This was never an issue like I said. All our users are non-admins and they had access to this option without needing admin rights.Now with Monterey this option is greyed out unless they unlock the Security & Privacy pref pane, which of course they can't do, nor do we want them to be able to do.Has anyone else seen this with 12.3 or any version of Monterey? If so, have you figured out a solution? I was under the impression Apple didn't allow for enabling this opt

Im using Okta authentication on machines in my company. when using Jamf Connect Configuration to create the com.jamf.connect.login.plist, even when I check the box in the image below and reset the authchanger nothing changes on the login screen when I restart. I want to see if the macOS style login would be better for me to use than the standard Okta login screen. Not sure what I'm doing wrong. Every other option in the Jamf Configuration tool works so I know that I have the plist in the right place. I am using the latest version of Jamf Connect & the configuration tool.

Hello Jamf Community! I'm making an extension attribute that basically tracks if a local user is at the Standard level or Admin level. I've ran the script in 2 test macs in our environment where one Mac is a Standard account and the other is an Admin account. For whatever reason, the extension attribute will always resort to "Admin" as the result. I've tried several things to trouble shoot this. Here's what I've done.  Originally the elif statement was an else statement I've switched the if statements where it would be != 'Yes', is_admin would be No. and vice versa. I've ensured these script worked by running the script in terminal for both test macs, and they should work.  Not too sure what is going on and I'm thinking it's just my jamf environment now. Does anybody have suggestions on what might be going on?  #!/bin/bash result='' # Get the current logged-in user current_user=$(whoami) # Check if the current user is an admin is_admin=$(d

Hello!My company is going through the early stages of a merger and we're looking at bringing the other company's Macs into our Jamf environment. This is a little premature since we haven't yet combined our LDAP or ABM but the powers that be are requesting it. I wanted to see if anyone has had any experience with having a second LDAP provider and ABM account connected to their environment or if what we're looking to do is not possible.

One of our users complained that his machine is running slow after Jamf enrollment. "Hi there,Might just be a coincidence, but the performance of my Mac has massively slowed down and become very laggy since the Jamf install. During a call earlier my laptop just restarted." Unfortunately this is not the 1st person to complain about that.  The specs are :  MacBook Pro (14-inch, 2021)Processor Type: Apple M1 ProNumber of Processors: 1Total Number of Cores: 10Apple Silicon: YesArchitecture Type:arm64Operating System Version: 12.1.0Operating System Build: 21C52 As admin are there any troubleshooting steps I could follow and check what is wrong with his machine ? I want to stress that this user hasn't complained at all before the enrolment. 

Hi,We use EntraID for single sign on purposes are my organization. We use JAMF connect to serve our SSO login screen to users when logging into their Macs, and we also use passthrough authentication to streamline the process a bit. In our JAMF Connect config profile, we have OIDCPassthroughAuth set to true and OIDCNewPassword set to false, as per the passthrough auth instructions for EntraID. Here's the issue: we have a password rotation policy in our organization. When the a user's org password rotates, the SSO password they use no longer matches the local account password on their mac, and after the SSO challenge they will have an "incorrect password" error when signing in. Is there a way to make it so that when their organization password rotates, it updates their local account password on their mac? Thank you.

I have noticed that ever since our JamfCloud instance was upgraded to 11.1, scrolling in Jamf Pro frames using 2-finger scrolling or a scroll wheel on a mouse rarely works. It seems to happen at random in some pages, but the one place I can replicate it 100% is Computer record > History > Policy Logs.  I can NEVER scroll down the frame in the page using 2-finger scrolling or a scroll wheel. I have to either manually drag the thumb up and down or I have to use my arrow keys.  I use Safari exclusively, so I don't know if it happens in other browsers. This seems to be too specific to be a system issue. Scrolling works everywhere else in my browser and the OS. Has anyone else noticed this too?

Hi folks, please forgive my lack of knowledge in advance.  I am very new to Jamf Pro and have been slowly making my way through the mountain of training but also need to be able to utilize it dailiy, for my current position.In our environment, which I inherited, We have exactly 5 items available in self service.  2 of which I created, 2 that relate to existing packages and 1 that I cannot find in Policies (or anywhere else for that matter.) I've tried to look up possible package locations, as well as the app itself, to no avail.  I'm trying to figure out what it does...   I'm guessing it's a script of some sort, created by my predecessor, but I'd like to investigate the script, to see what it does, and remove it or update it if necessary.  If you're wondering, yes, I've run it.  It did not give an error message or any other type of message.  It seemed to run through it's process and stop. My question is: How to I locate the package?&nbs

Hi everyone,  i can for the life of me work out how to efficiently deploy updates to my devices. I have been testing with Sonoma 14.0 as a baseline and JAMF 11.2 in the lab.What i want to achieve is deploy an update and allow the end user to defer it by a number of days. I have tested deploying an update and installing immediately and it works. In JAMF, Computers > Software Updates > i can target a group with the option : Download, install, and allow deferraland i can specify a number. Apparently these are the deferrals i can allow the user. How do i specify the days i want the user to be able to defer? Do i need a config profile?Is software updates solely from JAMF really achievable ? I think i am wasting my time here. Will Nudge or any other script help with that? I am at my wits end with how updates work on Macs.Any insights would be appreciated. 

This is kinda complicated, but the Mac is not checking in every 15 minutes.  In fact, it hasn't checked in since Mid-December, but a few management commands have run. Is there a way to remote force a check in without removing in and running the sudo command?  It would seemingly have to be a configuration policy?  Since it is only one user, I should be able (if responsive) to remote in and run it the terminal, but if the user isn't responsive, I still want it to check in since there have been updates that need to be installed.

Do the 'Start Screen Saver after:' and 'Use Screen Saver Module at Path:' settings still function properly for the 'Login Window' configuration profile (JAMF Pro 10.46) in macOS Ventura? We attempted to apply both a custom screen saver and one of the built-in options but are not seeing any of the desired results.Curious if I'm missing something. 

I'm having trouble getting Jamf AD CS connector to work flawlessly, and wondering if anyone else has a similar use case, and if they managed to solve it. Recently procured JamfOn-Prem ADAD CS setup in a different domain, but there is a trust relationship (and it works for other MDMs and bound clients)Using a domain user account, instead of the local user (AdcsProxyAccessUser) created by the .\\deploy.ps1 The domain account has been configured on both the AdcsProxy site configuration, for  oneToOneMappings under system.webServer/security/authentication/iisClientCertificateMappingAuthenticationIt's also been modified to be the Identity for the AdcsProxyPool.  Certs issue successfully, but only if the same user account is a member of the administrators local group on the server.Jamf Support are saying this shouldn't be the case, but cannot get to the bottom of which permission it needs that's granted by Administrators, that it needs to successfully issue cert

Hi Mac Experts,I have an end user who started the Sonoma upgrade and powered their laptop off during the upgrade process. When they powered it back on, it finished the upgrade, but they can't login with their main account.  My tech team was able to login with our admin account. I also was able to create a new account for them on the computer, which works fine. I know I can just migrate their data over from the corrupt account to the new one, but I really want to fix the old one. So here is what happens:They boot their laptop.At the login screen they enter their original username and passwordIt starts loading their profile and they see the new Sonoma desktop background.Then it gets stuck,  nothing else loads, you can't control the computer with either your keyboard or mouse. Their only option is to power cycle the machine and log in as another user.So from a MacOS technical prospective, what items are necessary for a profile to work correctly? What parameters, plists, etc

Hi,After upgrading a suite of iMacs from Big Sur to Sonoma, the dock now has ? instead of applications. They do not work when clicked on.I have read some posts on here but nothing has helped me understand where the problem is.To be upfront I am new to Jamf Pro and this system was already setup before I looked at it.I have gone to Settings, Computer management, Dock items. In there are entries for the dock items. Each one is currently in the same format and here is Google Chrome as an example:file://localhost/Applications/Google%20Chrome.app/ Is this entry correct? Is there something else that controls that Dock that I am missing? Adam

Hi all,I have a question about using both JSS and MS Intune together with Apple Classroom. The (student) iPads will be managed with JSS and the (teacher) MacBooks will be managed with Intune. Will it still be possible to use Classroom? Thanks in advance!J

We have an application, Coginiti Pro, that requires a user to have elevated rights before installing on the Mac, or else the install doesn't work correctly.We use Jamf Pro, and currently I've added some text to the Self-Service installation page telling users they need to elevate their rights before running the install. We use the Privileges app for temporary rights elevation.I was wondering if I could script this. The current Coginiti Pro install we use is a script rather than a PKG. I'd like to add some code to the script that says "check if the current user is running as a standard user". If so, I'd display a message reminding the user to elevate their rights before proceeding.Is something like that possible? 

Am I able to stage a .sh file on my user's computers?This script contains a sudo command but I want to be able to run from the user's account. This will be a break glass script to fix the stupid Sonoma Time/Date bug. What file permissions would I need to assign as well?

Hi All,Does anyone know why the Management Command tab  (See the attached image -02) is missing from some iMacs on the JAMF? Imac is communicating to the JMAF server but I can not push any software or any commands.Help will be much appreciated       

Hi All,I'm trying to install the app using a Self-service on iMac. I can see the app on the Self-service portal but When I click on the install button I get the error  Cannot reach a JAMF MDM serverWhen I check the device on the JAMF server it communicates with the server  This is the error that I get When I click on the install button Help will be much appreciated  

I have an iPad in Lost mode. I am unable to connect the device to our WiFi to get it out of Lost mode. Please help.