OOI, does anyone know of a way of deleting existing icons uploaded when creating Policies?Have a couple of duplicates/redundant icons that I'd like to just tidy up.

Here is the script I started using from Jamf Nation:  Parameters:  Error:   I found the Waiting Room and I had to give myself permission to view the folder because I don’t have access    The agent file is there.  But it fails to install.   Is there anything I should do?  It is failing on all of our organization's Macs. 

We have 100 MacBooks that we manage with On-Prem Jamf Pro.   We have seven (7) different VPN servers that our users can choose from to connect to the company's network.  Jamf is working normally on all machines EXCEPT for the MacBooks connected to our NY VPN server.  For the 5 people on the NY VPN server, they all have Pending Management Commands stuck for weeks, maybe months.  I clear them out, but they come back and go Pending indefinitely again.  Even the built-in commands (like InstalledApplicationList, SecurityInfo, ContentCachingInformation, ContentCachingInformation, CertificateList) are stuck Pending as well.  I cannot send any Configuration Profile to any of these machines on the NY VPN.  But the same Config Profiles work everywhere else.  I don't think that re-enrolling them in Jamf is an option since they are all working from home and also because the "Allow MDM Profile Removal" was not checked in the PreS

Just updated our jamf cloud to 11.3 and noticed that I have a whole load of config profiles now in 'No category assigned'  Prior to the upgrade all our config profiles where in the correct category.  As we have a pretty robust naming convention this took only a little bit of work to get them back where they should be.. but... better things to do!   Any one else? 

Hi JAMF Nation,Did anybody here find a fix for the Microsoft 365 problem with JAMF? I tried all the possible combinations, but without turning off security defaults, it just does not work well. How did you guys go about it?I also tried using AWS SES but to no avail, practically a wall at this point. 

Am I right in believing I have to change the setting for "autoDeployEnabled" to true before I will be able to see the password of a local admin? At the moment if doesn't appear to do anything even though it will pop-up a message saying viewing the password will cause the password to rotate in 1 hour.Currently just looking to see what/how this feature actually does. 

Hi Jamf Nation!I have some questions about what happened in a MacBook after it received the WIPE command, rebooted but without the firmware passcode being authenticated? Could the command be cancelled in any way?We have a MacBook Air (Retina, 13-inch, 2019) with Intel chipset running macOS 14.3. WIPE command issued and it is now stuck at the user login -> reboot to firmware lock loops."Clear Activation Lock" option was chosen when attempting the command, but it says activation lock not found, so the WIPE command was issued without. After the command was sent, the MacBook immediately rebooted into the Firmware lock, which then we realized the passcode is unknown. Attempt to boot or reboot the machine will first goes into the user login page, and ended up at firmware lock after user authentication. We did not reach the steps to enter the 6 digits arbitrary passcode.I read this from the previous post:@talkingmoose wrote:If the computer has been protected with a firmware passcode,

Hi! I decided to test using the Inventory Preload option on to PreStage enrollment of one computer. I got the CSV file completed and uploaded it successfully and it shows up as the Active data. After doing the PreStage enrollment (no previous record of this device), I don't see that it applied the preload data. I did only complete the serial number, department, and building fields in the CSV file since those were all I needed. My question is, does anyone know if certain fields (besides serial number) are required for this to work? Has anyone else had this happen or something to try? Thanks!

I am getting an error message "The operation couldn’t be completed. (com.jamfsoftware.task.errors error 5.)" on the logs of a policy for only one endpoint. All that the policy does is to remove the EFI password. How do i fix that?Is there a way to check through jump maybe that error is caused because the endpoint has no EFI password at all?

Reposting this from my personal website to gain some visibility.  UPDATE 1: I'm being told now that this change IS RETROACTIVE. Meaning your dozens/hundreds/thousands of endpoints that have been configured with Prestage enrollment, and an admin account created in that process, will have that password randomized. Which will break Secure Token/Volume Ownership/etc. Maybe you're okay with this, but if you're not, you NEED to reach out to your Jamf Representative and tell them.  I wanted to bring up that a big change is coming to Jamf soon and they (Jamf) seem to think it’ll be well received all around: forced LAPS for Prestage (ADE/DEP) admin accounts (See bullet 2 here, https://learn.jamf.com/bundle/jamf-pro-release-notes-current/page/Deprecations_and_Removals.html, “Functionality to specify the local administrator account for computers in a PreStage enrollment”). And to start with, I applaud Jamf for working on a LAPS solution. All we've ever asked in this whole

I've run into an issue with signing back into a Mac (macos 14.2.1) and I'm not exactly sure if it's related to JamfConnect. Our fully configured Mac is running Jamf Connect 2.29. I'm logging in with an administrator account created during PreStage enrollment. After no input for a while, the Mac goes to sleep or screensaver. If this state remains for too long, the mac won't complete the login. I can enter the credentials but it just give me the thinking circle and never completes the sign in. All input becomes disabled and I have to force reboot it. Afterwards, I can sign in again without issue. Troubleshooting is nearly impossible because I can't get response from the system while it's having the issues. Can anyone point me to logs or files I can reference afterward? Has anyone else seen this with Sonoma?

Can anyone provided details on what this feature does and how to configure it, as I'm not find the documentation very clear. I'm hoping that using it will allow a standard user to enable System Settings > Privacy & Security > Screen Recording & System Audio for Slack, but I can't work out what value is suppose to go in the Code Requirement field.

HiOur Jamf AE is being deliberately unclear on licence requirements when it comes to Jamf Connect.I was under the impression that we only needed one licence to add Jamf Connect to our Jamf Pro environment.He says we may need more but can't say why?!What is required?We have many machines added to our JAMF Connect pre-enrolment scope with no issue.Are licences required for each machine?

Hi, I am currently trying to replace Teamviewer 12 Host with Teamviewer 14 Host.I previously found a script on here and got it to work using Dropbox to host the PKG and Assignment files, as seen in the below script. Teamviewer have now bundled the Assignment file with the installer but trying to call this doesn't seem to work via Jamf. If I run it in Terminal, or from a local script file it will work but neither option works when calling from Jamf. I can continue Installing v12 and then running the v14 installer on top, which will retain the assignment but I'd rather it was installing cleanly on new devices. Run Assignment Tool (trying to run this directly from Jamf) /Applications/TeamViewerHost.app/Contents/Helpers/TeamViewer_Assignment -api-token *******-********************* -group-id g******** -alias "${ComputerName}" -grant-easy-access -wait 10 or creating a PKG to drop the Assign.sh file locally and calling it via the Jamf script sh "/Library/Applic

I have a configuration profile that adds our VPN configuration. I then have a policy that kicks off this simple bash script. open “/System/Library/CoreServices/Menu Extras/vpn.menu” All this does is check the box for "Show VPN status in the menu bar"This is the error that I'm getting.Script result: The files /“/System/Library/CoreServices/Menu and /Extras/vpn.menu” do not exist. When I run the command in the terminal it completes successfully.

I am working on printer deployments and have a question. I can push the HP or Xerox printer drivers to a machine, however the files are usually in .gz format. This is an issue since Casper wants the PPD file. Is there a more direct way to get the ppd sent to the machine? Do I need to script this, or am I making this harder than it needs to be? Thanks for any help!

How do I re-enroll, using Automated Device Enrollment, a MacBook that was factory reset by a user on being issued a new MacBook. Looking to repurpose the device for another user, but when booting it up it goes through the standard user experience rather than MDM.The device is still listed in Apple Business Manager and associated with the MDM server, and in Jamf Pro in the corresponding PreState Enrollment set-up it is listed as being in Scope. Despite this it doesn't appear to be running the PreStage Enrollment.

Hello there! I'm having an issue where items I set to be available in Jamf Self Service are not appearing. It doesn't seem to matter if it's iOS or macOS apps or policies--I check to make them available in Self Service, and if it's a policy I ensure that the Check In is set to Recurring. They do not populate. I tried the Installation URL from the Self Service tab but it results in an error from JSS: "This item is no longer available." As far as I can tell, it definitely is, but clearly I've got something wrong somewhere and I've hit a wall so I thought I'd ask Jamf Nation for help. Any ideas are much appreciated!

Greetings, our company uses Entra ID for IAM. We are trying to get compliant for CMMC and need to use Entra profile credentials to start logging into our macs and need those logins to be traceable. I tried setting up setting up some of the configurations and honestly Ive had to jump from one article to another trying to figure out what needs to be done. Does anyone know of any resources, videos or step by step guides that can help me achieve what I should be doing? We also want to utilize Intune as our MDM platform and use JAMF to trace the identities and their activities on the MACs. any guidance on this would be greatly appreciated. Thanks  

Hello Jamf Nation! I am trying to identify the optimal way to deploy PKGs post-Sonoma update. Apple has gotten very liberal with their permissions pop ups, which for a single user is great, but as an organization is such a headache. Is there a setting or plist or something that can be deployed alongside a PKG that suppresses these popups? Apologies if it is a repeat question. I didn't see anything in a search that related.

Hi all,actually i set the computernames in jamf via api. On inventory update it gets overwritten by the real name of the computer.Can i stop this without forcing the jamf name to the real computer name? In policie settings i only find a way to force the jamf name to be the computer name.Computer itself can be "Adams Macbook". in Jamf it should be/stay "MacBook Pro 12345". 12345 is the id from our hardware database.Greetings FrankGreetings Frank

Hello,I'm searching for a solution to an issue I'm facing with the JAMF Connect Login Process when changing the primary email address.Our identity provider is Azure. If we attempt to change a users primary address from eg.(john@company.com) to something else like (john.jones@company.com) and make (john@company.com) an alias for this account, Jamf Connect login will make a new account for this user as the new primary address does not correspond to the account previously created.Is there a way for this user to keep the same account while undergoing a primary address change?Thank you

Hey all, I'm running into an odd issue that wasn't a problem under macOS Big Sur, but is now under Monterey. I'm not sure if this is a brand new issue with 12.3 or if it was always an issue with older versions of Monterey. I hadn't noticed it before any Monterey systems got upgraded to 12.3.Basically I used to direct end users to enable the "Screen Recording" option in Big Sur in the Privacy tab of the Security & Privacy preference pane, for things like Microsoft Teams, so they can share their screen in the application. This was never an issue like I said. All our users are non-admins and they had access to this option without needing admin rights.Now with Monterey this option is greyed out unless they unlock the Security & Privacy pref pane, which of course they can't do, nor do we want them to be able to do.Has anyone else seen this with 12.3 or any version of Monterey? If so, have you figured out a solution? I was under the impression Apple didn't allow for enabling this opt

We have enabled Azure AD as a Cloud Identity Provider, as well as Azure AD SSO. We also have some iPads assigned to a Prestage that features an Enrollment Customization that includes an SSO Authentication pane. The pane is displaying as expected on the device, and I can sign in through that pane using my Azure AD credentials.We have enabled "Collect user and location information from Directory Service" under Inventory Collection settings.However, the "User and Location" portion of the device inventory remains blank. We've gone through multiple wipe and re-enrollment rounds with this device, as well as an "Update Inventory" MDM command... nothing.Jamf Pro’s documentation says that assigning a user to a computer or mobile device can be done “during user-initiated enrollment (LDAP users only)” - does this not include the Cloud Identity Providers such as Azure AD? Or do we have something misconfigured somewhere?

Im using Okta authentication on machines in my company. when using Jamf Connect Configuration to create the com.jamf.connect.login.plist, even when I check the box in the image below and reset the authchanger nothing changes on the login screen when I restart. I want to see if the macOS style login would be better for me to use than the standard Okta login screen. Not sure what I'm doing wrong. Every other option in the Jamf Configuration tool works so I know that I have the plist in the right place. I am using the latest version of Jamf Connect & the configuration tool.