I'm deploying the latest version for Cisco Secure Client (5.1.2.42), which I have the configuration profiles for to provide the needed permissions for deployment, but this version of the Cisco Secure Client prompts users to add or enable the "Cisco Secure Client - AnyConnect VPN Service" as a login item. Any suggestions as to how to enable this without any user intervention for all users?  

We recently stopped using Cisco AnyConnect on the majority of our machines.Uninstalled the app, and unscoped the config profiles and thought that was that.Well, a couple months later, we update our new Zero Trust platform and start having network issues.I assume it's the Zero Trust software because we just updated it, but even after uninstalling it, some users machines were still acting up.I remote in, and check the network settings, and see the Cisco DNS Proxy and Content Filter are still installed, even though the user's device is no longer scoped with the config profiles that provided those setups.How do I remove these things? I thought removing the config profiles would have taken them off automatically?

The adventures of deploying Cisco's Secure Client continue... After going through Cisco's documentation, the HCS technology group guide, and building a PKG, changing the choices XML, and creating the config profile , I have hit another snag. When deploying through a policy, the install fails: Script result: installer: Package name is Cisco Secure Clientinstaller: choices changes file '/private/tmp/csc_choices.xml' applied installer: Installing at base path / installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “Cisco Secure Client.pkg”.)However, if I push the policy through sudo jamf policy , the installer will go through and this will appear:  If I click "cancel" the installation completes and everything seems to be in working order. I see the Umbrella Module appear and it is indeed active. Admittedly, I am n

Hello,Is it possible to cleanup Safari history with a bash or powershell command for iPads?

We are trying to run a script that will change a Mac's name to the asset tag of the device. It is supposed to run on devices at an ongoing check in on each device but it won't make it past the first test run. I know the script is fine running locally as expected but running the policy on JAMF (via a scope and self-service) gives me this error:Shell type is set as "Shell/Bash" and here is the code (omitted username, password and url for security reasons but tested each individually and they work as expected).  #!/bin/zsh # server and credential information jamfProURL=url username="username" password="password" # request auth token authToken=$( /usr/bin/curl \\ --request POST \\ --silent \\ --url "$jamfProURL/api/v1/auth/token" \\ --user "$username:$password" ) echo "$authToken" # parse auth token token=$( /usr/bin/plutil \\ -extract token raw - <<< "$authToken" ) tokenExpiration=$( /usr/bin/plutil \\ -extract expires raw - <<< "$authToken" ) localToken

Hi all,I'm trying to locate the Virtualbox License file on managed devices. I followed the guide outlined here https://community.jamf.com/t5/jamf-pro/best-methods-to-search-for-the-existence-of-a-file/m-p/286067 but a Smart Search doesn't yield any results (I personally created a dummy file to check that)I created an EA with the script outlined  #!/bin/bash LicenseFilePath="/Applications/VirtualBox.app/Contents/MacOS/ExtensionPacks/Oracle_VM_VirtualBox_ Extension_Pack/ExtPack-license.html" if [[ -e "${LicenseFilePath}" ]]; then EA_RESULT="Installed" else EA_RESULT="Not installed" fi echo "<result>${EA_RESULT}</result>"  I created a Smart Group with EA-Name as Criteria and Value InstalledAny suggestions? Thanks! 

Hello,I would like to get all of our Macs up to date and create a plan to maintain this.    I would like to use the ScheduleOSUpdate command with the InstallLater command as described in Use MDM to deploy software updates to Apple devices - Apple Support My questions are:Can these apple commands be used in a configuration profile that gets deployed via Jamf Pro? I am having trouble finding an example or specific guidelines.Or are these commands intended only for a Mass Action Command as indicated Introduction - Technical Paper: Deploying macOS Upgrades and Updates with Jamf Pro 10.34.0 or Later | Jamf ?How can I see the status of a Mass Action Command after I send it to multiple computers?I would love to hear your experiences if you have tried the ScheduleOSUpdate or if you have other suggestions. One more question on a similar topic.  I created a Configuration Profile (in Jamf) for software updates.  Does the Software Update Server need to be filled in if

When the machines have been started this morning, compliance issues were found and the Company Resources were unavailable. In the Company Portal application which is also connected to the Jamf Pro, there were two different devices with the same serial number: one was marked as compliant and the other as non-compliant. Upon refreshing and the status, the same device had still two entries: one entry showed as compliant and the other one as non-compliant. As a solution for Compliance issues, we have the dedicated procedure as seen below:Restoring ComplianceIn the event of non-compliance, users can follow these straightforward steps to restore their MacBook's compliance. Click on the respective button on the right to open the respective guideline in your support app.1. Install System Updates:Make sure that all relevant system updates are installed on the MacBook.This ensures that the device is up to date. Install Updates2. Executing Policy Updates:Implementing the latest policy updates ens

We need to downgrade a bunch of machines back to safari 17.3 from our recent update to 17.4 as the devs need it for their contract work with our clients, any ideas on how to do this?

Hello all,I have an issue showing up at random with only a select few of the iPads I manage. A certain app will not install but will show up on the device grayed out and typically says Waiting (it is properly scoped and we have enough licenses). When you click on the grayed-out app, it either does nothing or prompts to be installed via the App Store.I'm also not able to install it through Self Service. The "Install" command is non-responsive and JAMF shows the command as failed, citing that the app is already scheduled for management. I am not able to delete the grayed out app because it's not installed. I supposed I could install it through the App Store but I shouldn't have to. The iPads are 7th gens running the latest iOS and have enough storage available to install the apps.Thanks!

Wondering if there is a way to change the default shell for all users?I see that a user can themselves type  chsh -s shellnamee.g. csh -s zshbut they have to authenticate.  I could run a script at login, once, but not sure how to tackle the need to provide their password.Also, I'd like to change the system so that new users have the newer shell (zsh)

Sorry if this is a simple one but couldn't find an answer elsewhereAfter I upload a package to Jamf, is there a way to download it? Giving I don't have the original package and it's not in Composer. I need this to be able to push the package through Munki and/ or Deploy studio Thanks!

Recently we have noticed that the System Preferences keeps popping up no matter how many time you turn it off or close it. I have checked the login items and nothing is selected. Any advise?

I've recently run into the issue where machines upgraded to 14.4 have had all their printers wiped, and are no longer able to add new printers. A few posts i saw online linked it to defender potentially causing the fault with the new os.  Im coming here to see if anyones run into the same issue and/or found a solution via jamf that could be easily sent to everyone on the newest sonoma version.   

We recently had Apple's APNS support team transfer our APNS cert to a new Apple ID as we had lost the secret questions to the original account. They were able to help, after much paperwork was sent, and it was transferred.When this process was completed for us, we got a different serial number for the cert in the APNS portal, and I am getting worried that is going to break something when I renew it in Jamf. Can someone confirm that the serial number being different on the cert after Apple transfers it to a new account is okay? The topic and Subject DN are the same, but the serial number is different. I really don't want to have to reenroll a bunch of devices. Thanks in advance!

I'm wondering if there is a way to bring up a GUI (jamfhelper, cocoadialog, etc) to give a device an already created EA. As mentioned, the EA is created, I just need a way for a technician who is setting up the computer to assign it to the right EA so that it drops into scope for some policies to run based on the EA. The EA I created has the following characteristics: Data Type: String, Input Type: Pop-Up Menu . I then have a few items in the dropdown to choose. I'm hoping to be able to assign one of those dropdown items directly from the computer.

I'm not actually having a problem with something but I was playing around with being able to find a substring from the output of a variable. I can't get this to give me the expected result. #!/bin/zsh proc=$(system_profiler SPHardwareDataType | grep "Chip:" | /usr/bin/awk '{print $2,$3,$4}') echo $proc if [ "$proc" = *"M2"* ]; then echo "M2 processor installed" else echo "unknown" fi The correct result should be "M2 processor installed". I get "unknown".  I looked up how to do this and found this site: https://linuxize.com/post/how-to-check-if-string-contains-substring-in-bash/ After reading that site I changed my conditional statement to match the syntax in the article. #!/bin/zsh proc=$(system_profiler SPHardwareDataType | grep "Chip:" | /usr/bin/awk '{print $2,$3,$4}') echo "$proc" if [[ "$proc" = *"M2"* ]]; then echo "M2 Processor installed" else echo "unknown" fi This works. The only change I made was to use "[[ ]]" instead of "[ ]". I have written a lot of conditi

Hi!Our middle schoolers are 1 to 1 w/ iPads and are able to add apps from Self Service and delete apps not needed. This helps them to self-manage free space on their devicesIs there a way using an app configuration to prevent deletion of one specific app?we already have this box UNCHECKED but it does not prevent the app from being deleted (🫤): “Allow users to remove app (iOS 14 or later) Allows the user to remove this app from a device. The app is not removed from the App Catalog in Jamf Pro.”Thanks!sandy 

I've read a previous post that stated to reset the PRAM/NVRAM, which did not work. Here's the error:Things we have tried.Reset NVRAM/PRAMUn-assigned from ABM then Re-assiged. Once completed, renewed the DEP token Enabled Debug Mode,  replicated the issue for about 15-20 minutes. Disabled debug mode and then download the Jamf Pro Server log. Uploaded to Jamf support caseJamf support stated there was an APNs mismatch, but we confirmed afterwards there was not.Ran First-Aid within macOS RecoveryFully wiped the disk and cleanly installed macOSIn Jamf Pro, un-assigned the machine from PreStage, save changes, wait 10-15 minutes and then assigned it back.Jamf support is now trying to say it's an issue with Apple and to contact Apple.Not sure what to do at this point, but I'd appreciate any help.

I need help with a script to change computer name. I am using the DEPNotify Starter 2.0.1 script. I am using the Popup 3 label for the list of University Campus, Popup 1 label for the building, and would like to use the last seven of the serial number. If Campus is New York, and the building is Central Hall and the serial number of machine is 1234567, I would like that translated to NYCH1234567 I am currently using the script as a policy in DEPNotify policy array with a custom trigger. I would like to make it that as the User/Tech selects their Campus and the Building the device is assigned to, that it will use that as part of the computer naming along with the 7 digits of the serial number. !/bin/shset serial variableserial=/usr/sbin/system_profiler SPHardwareDataType | /usr/bin/awk '/Serial Number (system)/ {print $NF}'appendserial=echo "${serial:5}"fordhamname=APPLE${appendserial}/usr/sbin/scutil --set ComputerName "${apple}"/usr/sbin/scutil --set Loc

When did the Jamf ID password policy change?I could not log in to my jamf account today.It looks like the password needs to be changed to at least 15 characters and include upper and lower case letters and numbers. Thanks.

We have had a cloud instance for a while now, and we've only been managing machines in our region, we're taking over the management for another region soon, and would like to use Sites to manage those. Having created a new site, one for ourselves and one for the other region, I see that all existing config, devices, policies and settings fall under the Full Jamf Pro default site. We haven't yet added any settings for the new region or any machines, so right now I'd just like to move all existing data into the site created for our region. Does anyone have a checklist of all the things that need to be attributed to a site? Or any other clever ways of doing this?   

Hi,We are having a weird issue in our environment. Few users are not able to complete Intune registration. While triggering Intune registration from self service app, Company portal is prompting for authentication in a loop. After 3 times, it would eventually fail.troubleshooting tried so far:-Deleted device from AAD-Deleted device from Intune-Removed company portal cache and also re-installed company portal app-Deleted the device from JAMF, removed MDM profile and re-enrolled the devicePer sign-in logs in AAD, there is a success for company portal sign-in. Just wondering if you have experience similar issue ? Any troubleshooting would be helpful. Thanks! 

How does one go about calling data from the JSS for use in BASH scripts? For example, I have the following code: /System/Library/CoreServices/ManagedClient.app/Contents/Resources/createmobileaccount -n $username -h /Users/$username -S -v For $username I would it to equal "Username" from a targeted computer within JSS> ComputerName> User and Location> Username. My use case would be for users of Casper Remote who were to migrate Network managed users to Local managed users. They would select the target machine within Casper Remote and a script that basically performs the above. They don't really need to lookup who the user is because JSS knows what user this computer belongs to. So for them, this process is very easy because I am leveraging JSS's database.

In the computer lab where I work, we use a generic student user account for all students on our Mac computers, and for privacy reasons, all web browsers are set to run in private "incognito" mode. Recently, with the introduction of the new Microsoft Teams (Work or School) app, I observed a couple of issues related to user logins. First, users could automatically be logged in by simply clicking their names on the splash screen when Teams loaded. Second, sometimes a Teams user would remain logged in even when the macOS user had logged out. To address these issues, I conducted some research and found that Microsoft's recommended solution is to delete Teams login information from the keychain. However, they do not specify which keychain entries need to be removed. After spending some time investigating, I identified the keychain entries related to Teams. It's worth noting that some of these entries are stored in the "Login" keychain, while others are stored in the "Local Items" k