Action Required: Verify IP Addresses for Jamf Cloud Infrastructure Changes

Contributor III

Hello Jamf Nation,

On Saturday, December 16, 2023, Jamf is making infrastructure changes. Please note that during the upcoming maintenance window, your server will be unavailable for 30 mins to 4 hours. Some instances may exceed 4 hours. This essential maintenance will enhance our cloud infrastructure’s performance and security.

Please ensure that all IPs in your region are fully open internally to allow all services within Jamf Pro to continue to function. Failure to do so could result in the inability to log in with LDAP accounts, impacts to JCDS functionality or ADCS communications, etc.

As outlined in the documentation, ensure this is completed before your migration date so the process is as smooth as possible for all parties involved.

Please see the outage windows for our regions below:


Hosted Region Begins Ends
ap-southeast-2 15 December at 1300 UTC 16 December at 0100 UTC
ap-northeast-1 15 December at 1500 UTC 16 December at 0300 UTC
eu-central-1 15 December at 2300 UTC 16 December at 1100 UTC
eu-west-2 16 December at 0000 UTC 16 December at 1200 UTC
us-east-1 16 December at 0500 UTC 16 December at 1700 UTC
us-west-2 16 December at 0800 UTC 16 December at 2000 UTC


To identify your hosted data region, please review the Jamf Cloud Hosted Data Region Information on the Learning Hub.

We have also sent this notification to other primary contacts for your account. If you have any questions, connect with our support team.