JAMF Connect causing lockouts

New Contributor

I have been running into a couple instances where a user updates their password (Google), logs in on JAMF connect and their local account gets locked.
I have run the unlock command on their account, but when they reboot, it gets locked out again.
Is there a workaround that I an do so I can get my user back into their laptop? Our workforce is all remote so I don't have the luxury of getting my hands on the laptop.