Need help with "JAMF Connect pulling wrong username when trying to change password".
I have a user who is unable to change her password every time when her password is nearing expiration.
When she opens Jamf Connect and clicks change password she puts in her old password and then her new one and immediately is presented with this error (screenshot attached)
.
This is not the right username and it has omitted the C in her last name. We don't see this account anywhere...not in AD, not in Okta our IDP. Her local account is correct. We cannot find out why it keeps pulling up this name. We have removed the MDM profile and deleted Jamf Connect and re enrolled her machine.. We have set up an entirely new Macbook and it is doing the same thing. We know that Jamf pulls from Okta our IDP but her account is right in Okta and AD. If anyone knows why this is happening, please let me know.
