Users unable to download from App Store

[guharlaga]

Hey all, got an issue that I can't find answers to. I have no restrictions on anything in ABM and JamfNow in terms of app store access. Users can log into the app store but can't download anything. What am I missing?

[scottlep]

It sounds like you may be using managed Apple IDs in ABM. If you are using Managed Apple IDs then users cannot make purchases. See the articles below for more info about managed Apple IDs - https://support.apple.com/guide/deployment/service-access-with-managed-apple-ids-depdc4ba8d82/web and https://support.apple.com/guide/apple-business-manager/use-managed-apple-ids-axm78b477c81/web

"Content availability
Users can browse, but not purchase, paid or free apps and content in the following online stores and ebook store app:
Note: User-assigned apps and books are available for download in the user’s purchase history.
App Store
iTunes Store
Apple Books"