We've compiled some core audio libraries for Ableton Live into a package that we want to make available in Self Service. We would like to make this identifiable by adding a custom icon to Self Service. A policy was scoped to install the package containing the libraries but when we try to add a custom icon, the uploading progress bar just stalls and times out. We've verified that our icon is within the requirements: 128x128 and is a .png file pulled directly from the app as recommended in prior posts. The file itself is under 10kb. Anyone experience similar issues?
I've noticed that PNG icons with alpha channels (transparency) don't show in the JSS in Chrome v31, though they do work in Self Service.
I usually copy the original icon from an app, paste that into a new document in Preview, select the 128px version and copy and paste that into another new document, save as a PNG and upload.