App Not Installing From Self-Service Via Jamf Catalog On iPad

[Jvnguyen]

Hi All,

I am having a problem getting an iPad app installed from the Self-Service. Sparta Scan is available in the Mac App catalog and we have acquired the appropriate number of VPP licenses from ABM - even renewed our VPP token. When attempting to install via Self-Service, the app completes the installation, but when looking for it on the iPad, we are not seeing anything installed. In the Jamf Pro device management log for that device, I do see that Sparta Scan installed. We've deployed a handful of other apps in similar fashion, but it only seems to be this app. 

• iPad: 10th gen 18.3.1
• Jamf Pro: 11.14.0
• App: Sparta Scan 3.32.1

Any insight is appreciated. Thank you!

[howie_isaacks]

I see that Spart Scan is a Mac app. Can we install Mac apps on iPads? I looked up this app in the Mac App Store and found that there is no iPad app listed there. 

[Jvnguyen]

Hi @howie_isaacks 

My apologies, I meant to say App Store, not the Mac App Store. Thank you for pointing that out! 

[howie_isaacks]

The Mac App Store will show iPad and iPhone apps in search results. I have installed a few apps on my Mac that were released as iPad or iPhone apps. If the reason why this isn't working for you is because it's only a Mac app and it won't install on an iPad, Jamf Pro should alert you about it rather than pretending to install it.

[Jvnguyen]

Figured it out - turns out that app is not supported with 10th gen iPad. Surprising considering this model wasn't released too long ago.

Thanks for riding with me through this journey. 

[howie_isaacks]

It's nice that it will work if you were installing it on a supported iPad.