App Store Apps Description changed to null

aandersen
New Contributor

All of our apps setup to deploy (via VPP) are showing their descriptions as 'null' - where as they used to match the official "App Store" descriptions.

The last time I checked these was prior to the 9.96->9.97 update (that was done on our JAMFCloud instance on 12/16).

Am I missing something or is there something wrong?

13 REPLIES 13

mpermann
Valued Contributor II

@aandersen I have a defect number of D-010002 that I am tracking related to the problem you are seeing. You might want to contact your TAM about it and see what they have to say.

aandersen
New Contributor

@mpermann Thank you - I am doing just that.

donmontalvo
Esteemed Contributor III

fe86274e5db44749b91a576e54a520e6

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https://donmontalvo.com

donmontalvo
Esteemed Contributor III

Looks like the only workaround is to redo the policy and DO NOT CLICK ON THE DESCRIPTION.

Since VPP is driven by MDM, no worries about policy history policy logs to lush.

TAM told us PI-002506 might be related as well?

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https://donmontalvo.com

jmariani
Contributor

I have tried reconfiguring the policy, as soon as I hit save the Self Service description changes back to "null"

jmahlman
Valued Contributor

Same issue here. I've seen this happening for a very long time now.

It's things like this that make us NOT use VPP at all.

donmontalvo
Esteemed Contributor III

We can confirm the "(null)" issue comes back after some time passes.

We plan to ask Jamf about the status of this issue on an upcoming call.

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https://donmontalvo.com

scottb
Honored Contributor

Just to circle around...seeing this on non-VPP free App Store apps with Jamf Pro 10.2.2.
Any word on this? Very annoying to say the least.
FWIW, it's Microsoft One Drive today that's not working...

@aandersen @donmontalvo @jmariani

donmontalvo
Esteemed Contributor III

It’s still a problem with 9.101.4.

VPP via Self Service is overrated.

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https://donmontalvo.com

scottb
Honored Contributor

So, the work-around, which isn't great, is to do this (Jamf Pro Cloud 10.2.2.xx):
Settings >> Computer Management >> App Updates:

Turn this off. Of course you have to keep an eye on things and likely delete/recreate if things get updated, but there it is.
PI-005576
3dc3e75e587f4f4caed347a1c0001920

jmahlman
Valued Contributor

How is this still an issue in 10.19?

hunter990
Contributor

How is it an issue to still not be able to update VPP apps automatically?

gajones
New Contributor II

Just ran into this bug.... even by Jamf's standards, this has been an issue for a very long time.