Apple School Manager Down?

Sandy
Valued Contributor II

Hi All, Monday Morning, myself and so far at least one other has reported no access to Apple School Manager, with an "This Apple ID cannot be used... " Error

I I try to log in with my Master Admin account, it sends a verification code to my phone, and then rejects the code on the login screen.

Ruh Roh

8 REPLIES 8

lehmanp00
Contributor III

Here is what I got. I was in just fine on Friday. 05046764941847f798ae21bb210bb012

kkt
New Contributor

Got this response this morning:

Good morning Kat,

Thanks so much for getting in touch on this. I can tell you that this does appear to be an emerging behavior we’re tracking this morning. I will be escalating this right away and keeping you in the loop as things progress.

Thanks for your patience and I will be in touch as soon as I get an update.

Best,
Barry

AppleCare Enterprise

Customer Support Engineering

lehmanp00
Contributor III

My colleague got to the 2-factor code screen but never received a code. BTW this site: https://support.apple.com/en-us/HT207191

Now has this update:28fbc420868a47b1aec381a466dc421b

Maybe there are updating right now?

Sandy
Valued Contributor II

delete

Sandy
Valued Contributor II

e9b54e6b60a84349a4ffdd4103903f94

kkt
New Contributor

I saw all that too yet all of us are still unable to log in to school.apple.com. :/

Sandy
Valued Contributor II

Called Apple, known issue they are working on. Got a case # to add to their Impact Report
Posted the Maintenance alert to point out that changes were clearly made, and oopsies have occurred.
Apple's advice is to try back every hour to see if it is fixed

Sandy
Valued Contributor II

Mine is working now FYI