Hello all, I know there have been a couple of topics around this already but I can't seem to find a solid solution for this. We are a university and have both user assigned and public apple computers and laptops. I would like todo one of the followin... View more
Hi,We've recently noticed that many of our users are missing the roster tab in jamf pro. We suspect there was some an issue when they were originally imported from ASM. This has since caused problems with the EDU profile installing which affects Clas... View more
Can you migrate VPP Purchases to a different Apple School Manager instance? View more
I am looking into managing 97 iMac devices for a school and our client would like to organize through Apple School Manager due to the higher security for DEP devices. That said i am not sure where those devices have been bought. But just in general i... View more
Hello, I would like to know if it is possible to register devices after they already have been bought because i keep seeing that the devices must be from Apple itself or a certified reseller, and most of the Documents i looked at talk about the Out o... View more
I used Apple Configurator 2 to self enroll an iPhone we recently bought. After going through the setup it gets the MDM Profile and CA Certificate. Checking in Jamf, I can see the device and manage it. But when I go to push apps to it. I get the statu... View more
Just got my first request for an ebook in the 10 years I've been using Jamf. Of course assumed it worked like normal Apps, but why would anything be that consistent or easy right? I understand we have to send an invite to the user which I have, howev... View more
Is there a way to get Macs added to DEP / School Manager in the cases where the reseller went bust or it's not known which reseller we purchased from? View more
We have Macs that get purchased from a 3rd party vendor and they informed me that it takes 1 - 2 weeks from when they are delivered until they show up in Apple School Manager. Waiting 2 weeks to set up a computer after it arrives is a bit much.Does a... View more
We have several managed iPads where we install Apps which are purchased by Apple School Manager (vpp). Since two weeks the Apps cannot be installed. It does not matter if we choose "make avaible in Self Service" or "Install automatically". The app is... View more
Mac notebooks ship with Pages, Keynote etc preinstalled, and I am looking for the best method for changing these MacOS apps from unmanaged to managed. There is no 'manage app if currently unmanaged' option in the Mac App Store Apps section like there... View more
I just tried to put an App (Glogster) in Self Serve for Mobile Devices and found the notification in Jamf - "This app was removed from the App Store. It is no longer available for deployment. The app was automatically removed from Self Service." I as... View more
After setting up a new iPad teacher I noticed their classes in the Classroom app were named according to the nicknames set by the teacher. The class icons were color matched with Schoolwork. Also all but 2 of the students were shown as offline.This t... View more
We are currently using Google as a Cloud identity provider to our JAMF Cloud Instance. We have user groups set up in our Google admin dashboard1. Student sets up iPad, enters schools issued google username and password during setup.2. Apps are scoped... View more
Previously purchased app via School Manager is no longer available under Mobile Device Apps.But under Settings -> Volume Purchasing there is the app, under the VPP. School Manager shows that we have bought 5100 licenses. But still it is not available... View more
We FINALLY have Apple School Manager..whew. Two questions If we scope machines to get iWork from JAMF will it overwrite the version installed by signing onto the App Store? I tried twice to install iWork automatically and wasn't successful. Self-serv... View more
Hi, I have 60 iPads. Alle the same config.Now we add 4 new iPads. I see the new name of the iPads on the Desktop an the profile vom jamf.But 2 from the newest iPad get not the same Apps.The iPads are all in the same device group. Any idea why this 2 ... View more
Set of new iPads for classroom, they are managed and supervised, I can push apps to them no problem. The teacher wants to use 1 iPad for herself and would like to be able to install apps on it. I'm trying to figure out how or is this is possible. I'v... View more
Hi all, We have iPads at our school that we currently have managed using device based management (i.e. they do not have a managed apple ID). After a recent test about how to deploy Books (or iBooks) it appears we need to have the iPads signed in with... View more
We have our students setup with Federated Apple IDs. I'm setting up some iPads as Shared Devices to use in a pinch. For some reason when I type in an email address is federated and logically would pop up the Microsoft page it does not. Is there anyth... View more
Apple Configurator was upgraded from 1 to 2 on the old macbook air which had all the blueprints.could not apply the blueprint on the new ipad as the old macbook version was 10.13.6 and was getting certificate error.Used a new macbook air and copied t... View more
Hi all, I'm attempting to distribute free books via Jamf Pro to a set of 50 iPads at the school. I read that books are actually linked to users - not devices (very annoying) - so as a test I created a user (with the Role of Student) in Apple School M... View more
Is there a way in a Configuration Profile to add an Apple ID and Password? This is my scenario working with High School students: I log in to the App store on a device(s), then scope my free apps to the device and install automatically. Once I'm done... View more
Hey folks. Extremely late to the party, but just getting around to doing the VPP to ASM transfer for all our accounts (2020 was a long year). Our setup was thus: One Location One legacy VPP account created outside ASM Three other VPP accounts created... View more
Is there a good way to run some sort of audit to remove devices that are not in Apple School Manager? I recently released devices from ASM and found they were still in Jamf. View more
High level staff member is getting a new iPhone, existing iPhone is JAMF managed, we have a mix of In-House and VPP Apps deployed to this device automatically and by Self Service. So... When a new device is restored from a back up (iTunes/Configurato... View more
I work for a school and we recently had the 14.3 update, some of the apps have disappeared off the ipad screen, when you go to self service it says reinstall on the app but it wont reinstall, it will however let me install new apps...I have had sever... View more
Our organization recently moved over to Jamf Cloud from on-prem hosting. Trying to provision five iPads for a department. Stuck on awaiting final configuration from "our organization" loop. Has anyone experienced this before and if so how did you res... View more
Has anyone else been receiving verification failed error messages when trying to sign in to iCloud on an iOS device with a Managed Apple ID today? This is not happening for standard Apple IDs, but it's happening to all of our Managed Apple IDs right ... View more