Apps not updating automatically

user-lfjiMPxZbC
New Contributor II

Good morning, 

I have all of our apps that are pushed down to the devices set to Automatically force updates. Updates are not happening. Is there a setting that I may be missing? I have spoken with a few device users and the devices are not being turned over night so the updates should be going through. Below is a screenshot of my setup for the app. 

 

userlfjiMPxZbC_0-1630491179140.png

 

Thank you in advance for any advice. 

 

Rachel

5 REPLIES 5

ljcacioppo
Contributor

Are the devices in single app mode by chance? I don't think updates can happen if they're in single app mode

No we are not using single App mode. 

awuerch
New Contributor

What jamf version are you running? Ive seen similar threads to this last year - Thought that maybe it was fixed already. 

We are on version 10.31.1-t1628520988. i have tried a force update and that is not working either. 

akehren
New Contributor III

I'm having the same problem here. Jamf Hosted Jamf Pro, version 10.31.1-t1628520988

Existing apps aren't updating automatically, but if I add a copy of the app as a new app it comes in with the new version number. 

akehren_0-1631820286679.png