Big Sur M1 Mac + Filevailt 2 - Admin user = Big problems

hkabik
Valued Contributor

After configuring our first M1 machine we ended up with the attached error. "Recovery is trying to change system setting. No Administrator was found."

This happened after a reboot in which some system and kernel extensions were installed by policy and approved via config profile. Our machines have local admin accounts, but only the user account is FV2 capable and they are not an admin. That appears to be the crux of the issue.

Sadly I can't troubleshoot further because once you get this error, the only option is to erase/restore. And I was getting this error: https://support.apple.com/en-us/HT211983

and while I was able to restore it via the configurator approach yesterday, I cannot today because the boot key command will no longer get the machine into revive mode and recognized by configurator. Apple support is stumped and is just sending me a new machine... they believe this one is just bricked. I restored it probably 4-5 times yesterday. today it's a paperweight that can't install an os.

So... has anyone else seen this "No Admin" error? Any solutions I should attempt once I get my replacement M! machine? Need to look into reworking our workflow so our admin account is also a FV2 user?

Mostly I want to direct attention to both this "no admin" error's existence and just how absurdly easy it is to brick these M1s apparently. Tread carefully, but also be aware Apple is swapping these out pretty readily if you do.

522663e47afe4338b1f264022cb75929

43 REPLIES 43

tjhall
Contributor III

@matthias.bretz Yes, that's what I'm talking about. If you got any packages that installs kext extensions then you will get these prompts. And since the package contains a kext it will fail.

Tophernad
New Contributor II

I have gotten the same error on only 4 of the 100 new M1s that we got. They were all onboarded the same way. Hopefully it doesn't happen to all 100 because we are starting to check them out to our students today.

stephenb
New Contributor III

@Tophernad Are you aware of the minor/patch versions of macOS 11 the failed Macs were on? I'm not seeing this issue on 11.2.3 and it would be interesting to see if Apple have fixed this issue in the more recent versions of macOS.

Jason33
Contributor II

This is ridiculous that this is still happening. I've got a Securetoken enabled account, which is an administrator (the only administrator account on the machine) and when trying to re-install the OS, get the recovery error message. And I'm trying to do this, following Apple's recommendation, since I have had 2 users report that after upgrading to 11.4, their machines freeze at progress bar after entering their password. Only thing they were able to do is hard shut down the machine, and then they were able to log in.