Can't install selfservice on ipad with IOS 7.1

[bdimatteo]

I enrolled the iPad, everything finished ok, got message completed successfully, but this time selfservice icon didn't come up. Also checked the JSS server ipad is on the list, only error is "install profile is pending". Any suggestions are appreciated.

[ItsMe_Sean · Accepted solution]

Hi Bdimatteo

It seems your JSS and/or mobile devices do not have a open/persistent connection to the APNS.

Try the following;

Make sure your APNS cert is valid and up to date.

APNS Use ports TCP 2195 for sending commands and TCP 5223 for recieving.

Make sure you can telnet to the APNS Servers from your JSS and a laptop on the same wireless that your mobile device will use on the following addresses;

telnet 1-courier.push.apple.com 5223 telnet gateway.sandbox.push.apple.com 2195 telnet gateway.push.apple.com 2195

APNS Servers all respond to the address gateway.push.apple.com. If you resolve this address you'll find they all live within the 17.0.0.0/8 addresses.

The APN Servers function on cycles every few minutes, so you may wait a minute or two before the command comes through. In my experience though its almost always been instant.

Also have a read of this, this is where I learnt most of the info about the APNS when we set it up;

https://developer.apple.com/library/ios/technotes/tn2265/_index.html#//apple_ref/doc/uid/DTS40010376...

Hope this helps!

Sean

[bdimatteo]

It resolved my issue right away, thanks a lot! Recently we upgraded our firewall and forgot about those ports.