Can't open Self Service on an iPad

[grecopj]

Having a problem with an iPad that enrolls without a problem but when I launch Self Service it gives me the following screen. Any suggestions as to why this is happening?

 Thanks

[AjentFloyd]

Check out these two articles that address the issue (one is a simple description of the fix, the other is more detailed).

https://community.jamf.com/t5/jamf-pro/self-service-for-ios-11-2-0/td-p/304596

https://community.jamf.com/t5/jamf-pro/self-service-doesn-t-activate/td-p/304406

[ssagola]

There is an issue now with self service. I am getting the same thing 

[ssagola · Accepted solution]

https://jamf.service-now.com/kb_view.do?sysparm_article=KB0035429

[JennyGarland]

Changing the app config worked for us! My concern is why has Jamf not put anything out? This is a known issue and could have been communicated through our Jamf instances. They can send surveys that way - they certainly could send a heads up about this one.

[grecopj]

Thank you all! Changing the app config did the trick.