Cancel a DDM managed-software-update planID

aweiner
New Contributor

Hello all,

We are working on leveraging the DDM managed-software-uodate API feature for pushing out enforceable updates to our endpoints. One of the issues we are seeing, however, is that some machines get stuck where the machine never updates but when I try to push and check a new plan, I get the error 

EXISTING_PLAN_FOR_DEVICE_IN_PROGRESS

 My question is, how do we go about canceling a plan that is already in progress?

 

Thank you,

Alex Weiner

3 REPLIES 3

obi-k
Valued Contributor III

We go to the Software Updates tab and turn off the feature. Wait a bit. Then cycle it back on. Send DDM again.

Screenshot 2025-01-14 at 1.30.46 PM.png

Shyamsundar
Contributor III

Turning the OFF the software update feature will cancel the existing DDM 

Chris_Cover
New Contributor II

it will also cancel every other plan running AND remove all history.