Cannot login to JAMF PRO (JAMF Admin app) Stuck on login page

[CLG]

Does anyone have an idea or experience with this issue?

When you try to log in to the JAMF PRO it's stuck on the login page not giving any error 

URL being accessed -:  https://Mycompany:8443/ 

Username/password - my company credentials (SSO)

JAMF Pro runs on a server 2019

Tried to access the JAMF Pro using the above link 

Enter my username and password no response from the page.
Tried with the wrong username and password to check still no response/error from the page.

Restarted the Apache and the Windows server still had the same issue.

Could someone help?


Thanks in advance 

[justin_smith]

Can you confirm if the authentication request is reaching the SSO provider? 

[CLG]

Sorry, Could you please provide more details on what you mean by this?

[justin_smith]

You need to confirm with the identity provider that authentication is
functioning as expected. It appears that no response is being received for
the login requests.

[CLG]

Oh! Gotcha I feel like it's broken 
Get 401 Error found using the developer tool on the web browser.
Weird that we didn't make any changes to the servers 🤔

I'll have a look and update 

[CLG · Accepted solution]

The issue has been resolved. There was a change to our LDAP server (IP and the Hostname change)
Use the JAMF local account to log in to the Jamf and change the LDAP settings in the JAMF server.