Casper Imaging 8.64 launch issue?

[justin]

hey all, having a strange situation with Casper Imaging. I've got a clean install 10.8.3, absolutely nothing on it or configured beyond remote management and SSH. I mounted the 8.64 .dmg from a network share, copied the casper suite utilities to the applications folder.

I drag them to the dock from the applications folder to create shortcuts (this is going to be a netboot image)

all of this seems pretty normal and straightforward so far, right?

so i launch casper imaging (from either applications folder, or the dock - doesn't matter) it launches like it normally does, and then hangs on the "checking https://ourserveraddress:8443/ indefinitely, only to pop up an authentication window, saying "Casper Imaging wants to make changes. Type your password to allow this." i enter my admin uname/pass, which in turn prompts a /new/ instance of Casper imaging, which then prompts for the usual login information and appears to work as usual.

any ideas why this is happening, and how to fix it?

[sgrall-pfg]

I have a similar issue. Check your logs; there may be a repeating line about domain com.jamfsoftware.CasperImaging or something similar not existing. I think it's having trouble writing it's preferences. I haven't had a chance to troubleshoot it yet; discovered it this morning.

[zmbarker]

i am having a similar experience with my netboot image. i am running 10.8.2 with casper 8.62. i think one of the things, at least for me, are the different NICs in each computer.

since my netboot image does not have all the different NICs on the image, i think the computer takes a little while for the nic to be idenitified and activated with an ip address.

so i think casper imaging kicks off before the nic is active, which is why it hangs on checking for the jss. once the nic becomes active then it relaunches a second instance of casper imaging.

i might be way off. i also will be troubleshooting this issue come monday morning.

[donmontalvo]

We've seeen Casper Imaging crash and respawn if you're not logged in as root. Strange, but then we rarely use it if we're not NetBooted, and in that case you should already be logged in as root and the only prompt you should get is the one to authenticate to JSS.

https://jamfnation.jamfsoftware.com/article.html?id=313
https://jamfnation.jamfsoftware.com/article.html?id=198

[justin]

sgrall-pfg, you're right - i do see that. i'm logged in as an admin (the only account on this image..) permissions repair shows nothing. logging in as root works, but this is going to be a netboot image and we don't log in to that as root....hm.

zmbarker, this is on a macbook pro using ethernet, wifi off (and priority set to ethernet over wifi) so i don't think that's the case here.

donmontalvo, it is related to root i believe, but i don't log in as root to the existing 8.63 installation and it works fine. curious.

[sgrall-pfg]

I have the NetBoot image set to login to root (a locked down environment mind you that has no access to Finder etc), and I'm still having this error.

[justin]

DOH. i just realized i've been trying this whilst booted to the volume locally, not netbooted to the image logged in as root. ill create a new image and give that a try and see what happens. strange that you'd still get that error while logged in as root.

[justin]

ok. as suspected, i was fine after setting autologin to root.

[sgrall-pfg]

Yeah, it works while NetBooted and logged in as root, though for me, it's still slow, still logs errors, and spawns Casper Imaging twice, so two identical instances are open at the same time.

[clifhirtle]

So are you guys saying that Casper Imaging only works under root login in Casper 8.6.4? That's a bit of a disincentive to upgrade.

[chenderson]

Justin, I was experiencing the same issue as you mentioned in your original post and I was also seeing the com.jamfsoftware.casperimaging log messages that sgrall-pfg mentioned.

I was able to to do the following today and the problem did not occur:

-Used a previous 10.8.2 load instead of a fresh 10.8.3
-Followed the Creating a Minimal Base OS Image to enable/configure root @ https://jamfnation.jamfsoftware.com/article.html?id=313
-Copied Caper Imaging 8.6.4 to the Applications Folder
-Casper Imaging launched without issue and did not hang @ checking. Nor did it prompt be for a password

After successful testing I was even able to upgrade to 10.8.3 and Casper Imaging still opened without any hangup.

I'd be curious to know if I was to upgrade to Casper Suite 10.7 if the problem would persist or go away when using Mac OS X 10.8.3.