We are attempting to create a policy in self service that performs an upgrade. We use the macOSUpgrade.sh. After downloading the needed files, we get a "We were unable to prepare your computer for macOS Catalina: error (see attached). Our machines are FileVaulted. Not sure what's going on. It does not do this every time... even on the same machine.
Solved! Go to Solution.
By default, the main log (most complete) is located:
You may also be able to find the reason for the error within Jamf's policy log history.
Happy to help if you can provide a little more info about what error you're getting.