Catalina upgrade issues

rpayne
Contributor II

We are attempting to create a policy in self service that performs an upgrade. We use the macOSUpgrade.sh. After downloading the needed files, we get a "We were unable to prepare your computer for macOS Catalina: error (see attached). Our machines are FileVaulted. Not sure what's going on. It does not do this every time... even on the same machine.
61ab788163534393abb26b723dffe94b

1 ACCEPTED SOLUTION

mack525
Contributor II

How are you calling the .app? Dropping it in /Applications ? Have you also modified the script with that version?

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7 REPLIES 7

mack525
Contributor II

@rpayne have you tried updating your install macOS catalina.app ?

rpayne
Contributor II

I JUST did. It's 10.15.5.02

mack525
Contributor II

How are you calling the .app? Dropping it in /Applications ? Have you also modified the script with that version?

View solution in original post

shaquir
Contributor III

Hi @rpayne,
By default, the main log (most complete) is located:

osinstallLogfile="/var/log/startosinstall.log"

You may also be able to find the reason for the error within Jamf's policy log history.

Happy to help if you can provide a little more info about what error you're getting.

rpayne
Contributor II

@mack525 I'm dropping it in the applications folder and using a custom trigger per the macOSUpgrade.sh. I have modified the script to reflect the current 10.15.5.02 (also tried the current installer version 15.5.02)

rpayne
Contributor II

I'm an idiot. Putting it to 10.15.5 (even the CURRENT is 10.15.5.02) works.

mack525
Contributor II

@rpayne it’s always 1 simple step that screws things up. Good hear it’s working