Changing an Under 13 iTunes account main email address

[Lucasder]

We have a student who has left our school and we need to change his existing under13 account from the school issued email account to a personal one provided by the family. unfortunately when you log into manage the students iTunes account at applied.apple.com there is no edit button like there is on a non under 13 account.

[stompiempls]

Is the student still under 13? Are you trying to edit as the student or going to the Apple ID for Students site? I could see students not being able to change their email, but it should be allowable from the admin side. Once the student is 13 and it becomes a full account, they would be able to change all aspects of the account like a normal user. https://edu-appleid.apple.com/admin

[Lucasder]

The Student is still under 13. there is nothing for me to edit on the under 13 https://edu-appleid.apple.com/admin site. i can create the account assign the parent email address but thats it, there is nothing else you can do with the account. i would love to also know how to change the parent email address for an under13 account, if a parent changes the email address there is no place i know of to go to change that.

[strider_knh]

At that point isn't the account controlled by the parent? If it is possible then the parents should be able to change the email address associated with the account.

[Lucasder]

You would think. my email is the parent email for my son's under 13 account, I have yet to find a place to manage his account. I only get notified of password changes and purchases. Remember the email address you use to sign the under 13 consent does not have to be an email associated with an iTunes account.

So far apple has not had an answer either.