Device Count Exceeded - False Warning

[Hayden_Wells]

We have JAMF Pro running for a couple of years, we recently exceeded our licence count so purchased additional licences and applied the new Activation code to our instance. Our instance shows a total devices purchased as 30/270, managed devices as 26/264 and unmanaged devices as 0/0 so we do have a surplus of licences.

BUT we have an alert through the lightning bolt to tell us we have exceeded our device count.

Has anyone else had this issue? Any ideas on how to resolve the annoying error?

[andrew_nicholas · Accepted solution]

I had a similar issue a while back that was caused by some bad records. I would ensure you're including OS Version in an inventory display and then search all devices of the type you think you went over the count on, then do a sort by OS version. The bad entries should have no value listed and removing those objects is what cleared the alert for us. 

[andrew_nicholas · Accepted solution]

I had a similar issue a while back that was caused by some bad records. I would ensure you're including OS Version in an inventory display and then search all devices of the type you think you went over the count on, then do a sort by OS version. The bad entries should have no value listed and removing those objects is what cleared the alert for us. 

[AJPinto · Accepted solution]

I have had similar issues in the past. Some API thing failed with JAMF when adding the product key, reentering the product key corrected the issue. Beyond that I suggest reaching out to JAMF as this is a product issue. Thankfully JAMF does not send anyone after you if you go over on licenses, nor do they shut you down on the spot.