I was using policies to set users dock items, However, This was 'bitty' and sometimes 'broke'
I now use Configuration profile to set.
So, In the 'dock' payload, you can only see 'some' apps.
There's a way to add to this list and its not complicated, just edit the following XML file:
"configurationProfileDockItemApps" which is in the XML folder in Tomcat.
Set each new application as this one for Self Service
<dict>
<key>mcx_typehint</key>
<integer>1</integer>
<key>tile-data</key>
<dict>
<key>file-data</key>
<dict>
<key>_CFURLString</key>
<string>/Applications/Self Service.app</string>
<key>_CFURLStringType</key>
<integer>0</integer>
</dict>
<key>file-label</key>
<string>SelfService</string>
</dict>
<key>tile-type</key>
<string>file-tile</string>
</dict>
Save the XML File, Stop Tomcat, Replace the exisiting XML file with this one, re start Tomcat... BOOM!
Add Dock items then set to 'user level'
It just works!
G'LUCK!
