Error after Casper 9.0 upgrade

ammonsc
Contributor II

Here is the error that is now rolling into my email constantly.

An error occurred while running the policy "Update Computer Name" on the computer "Debbie-Bushman".

Actions from policy log: Executing Policy Update Computer Name... Running Recon... Retrieving inventory preferences from https://casper.phototype.com:8443/... Locating accounts... Searching path: /Applications Locating package receipts... Gathering application usage information... Locating printers... Locating software updates... Locating plugins... Locating fonts... Searching path: /System/Library/Fonts Searching path: /Library/Fonts Searching path: /Library/Application Support/Adobe/Fonts Searching path: /Users/admin/Library/Fonts Searching path: /Users/debbiebushman/Library/Fonts Searching path: /Users/Guest/Library/Fonts Error running recon: CRUD Operation Error - An error has occurred while creating, reading, updating or deleting a device

Any ideas?

7 REPLIES 7

ammonsc
Contributor II

We also get this one all the time now as well.

An error occurred while running the policy "Update Inventory" on the computer "EricReister".

Actions from policy log: Executing Policy Update Inventory... Running Recon... Retrieving inventory preferences from https://casper.phototype.com:8443/... Locating accounts... Searching path: /Applications Locating package receipts... Gathering application usage information... Locating printers... Locating software updates... Locating plugins... Locating fonts... Searching path: /Users/Guest/Library/Fonts Searching path: /System/Library/Fonts Searching path: /Library/Fonts Searching path: /Library/Application Support/Adobe/Fonts Searching path: /Users/admin/Library/Fonts Searching path: /Users/ericreister/Library/Fonts Error running recon: CRUD Operation Error - An error has occurred while creating, reading, updating or deleting a device.

mm2270
Legendary Contributor III

Looks like its dying on font collection. Can you temporarily disable font collection and try an inventory policy again? From the log, it ran into an error when collecting Fonts from the Guest account, or possibly whatever came after that.

I don;t know why it would be failing there, but it would be a first step to see if it can get past a full inventory without erroring out.

ammonsc
Contributor II

Now I am receiving this

An error occurred while running the policy "2013-08-26 at 3:49 PM | ammonsc | 1 Computer" on the computer "Sandy Walter i7".

Actions from policy log: Executing Policy 2013-08-26 at 3:49 PM | ammonsc | 1 Computer... Running Recon... Retrieving inventory preferences from https://casper.phototype.com:8443/... Locating accounts... Searching path: /Applications Locating package receipts... Gathering application usage information... Locating printers... Locating software updates... Locating plugins... Error running recon: No content was returned by the JSS

The complete policy log is available in the JSS at:
https://casper.phototype.com:8443//policies.html?id=237&o=l

Computer ID: 18

ammonsc
Contributor II

Took out the fonts and I still get the same thing

An error occurred while running the policy "2013-08-26 at 3:52 PM | ammonsc | 1 Computer" on the computer "EricReister".

Actions from policy log: Executing Policy 2013-08-26 at 3:52 PM | ammonsc | 1 Computer... Running Recon... Retrieving inventory preferences from https://casper.phototype.com:8443/... Locating accounts... Searching path: /Applications Locating package receipts... Gathering application usage information... Locating printers... Locating software updates... Locating plugins... Error running recon: CRUD Operation Error - An error has occurred while creating, reading, updating or deleting a device.

The complete policy log is available in the JSS at:
https://casper.phototype.com:8443//policies.html?id=238&o=l

Computer ID: 32

rtrouton
Release Candidate Programs Tester

I had the same error message with my Casper 9.0 test server, but just for inventories on my 10.5.8 test box. Unchecking "Collect printers" allowed the inventory process to complete successfully. I was not collecting fonts.

CirrusIT
New Contributor

This was also happening to me but only on computers that had a certain printer installed.

If I remove the collect printers options it no longer occurs but that is not a solution as I do want to collect the printer details for the machines

waderobson
New Contributor III

Was happening to me as well. Unchecking collect printers worked. I also would like this fixed so I can collect printers again someday..